Lead Therapist- Four Seasons Hotel Madrid

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role
The Lead Therapist   is responsible for maintaining treatment protocols , driving service quality , supporting daily operational and administrative requirements , and fostering a collaborative , professional , and guest-focused environment . Reporting to the Spa Director , the Lead Therapist plays an active role in training and mentoring colleagues , enhancing the guest experience, overseeing facial and skincare programs , supervising the aesthetics and therapist team, and delivering advanced skincare treatments , while contributing to the achievement of financial , operational , and service excellence goals and ensuring all treatments align with Four Seasons' luxury standards .

What you will do

Skincare Excellence

- Deliver personalized, high-quality facial, massage and body treatments and aesthetic services that exceed guest expectations.

- Maintain current knowledge of skincare techniques, products, and industry trends to ensure innovative and effective treatments.

- Promote retail products and educate guests on personalized skincare routines to enhance results.

Leadership & Team Management

- Supervise and mentor a team of aestheticians and therapist, fostering a supportive and collaborative work environment.

- Conduct consistent training sessions to maintain and elevate service quality and team expertise.

- Evaluate aestheticians regularly to ensure adherence to service protocols and quality standards.

- Develop team schedules, ensuring adequate coverage to meet guest demand and operational efficiency.

- Prepare development plans for therapist to ensure they achieve treatment certifications.

Operational Management

- Oversee inventory levels for professional supplies and retail products, creating purchase orders as needed with the Spa Lead Recepcionist.

- Respect treatment protocols to ensure consistency and excellence in service delivery.

- Conduct regular spa walkthroughs to ensure treatment rooms are properly equipped, clean, and meet operational standards.

Guest Experience

- Act as a point of contact for guest feedback, addressing concerns with professionalism and care.

- Recommend and promote new treatments and services based on guest preferences and industry trends.

- Create a welcoming and serene environment for every guest interaction.

What you bring

- National certification or license as an Aesthetician.

- A minimum of 3-5 years of experience as an aesthetician, with at least 1 year in a supervisory or leadership role within a luxury spa environment.

- Previous experience in training will be a plus

- In-depth knowledge of skincare techniques, ingredients, and the latest industry trends.

- Exceptional communication and interpersonal skills, with fluency in English and Spanish.

- Strong organizational abilities with attention to detail and the ability to multitask effectively.

- Availability to travel yearly for training purposes.

What we offer:

- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
- Complimentary Dry Cleaning for Employee Uniforms.
- 30 natural days of vacation, 20 public holiday and the day of the birthday free.
- Complimentary Private Health insurance.
- Complimentary Employee Meals.

Schedule & Hours:

This is a full-time position.

This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.