About this role
Location: Budapest, Hungary
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support to users regarding technical issues and account-related enquiries
- Assist customers with account setup and management
- Support customers with game purchases and related enquiries
- Handle account security and hacking-related cases
- Provide support primarily by phone, as well as through email and other written communication
- Identify the cause of customer issues and provide accurate solutions or guidance
- Learn and apply technical knowledge of supported systems and devices
- Accurately use internal systems and follow established support procedures
- Handle sensitive customer and payment-related information within a secure PCI environment
REQUIREMENTS:
- C1/C2 level of Polish / Czech or Slovak
- B2 level of English
- Strong interest in technology and gaming
- Ability to learn technical information and new systems quickly
- Good communication skills and a customer-focused approach
- Ability to investigate issues and provide clear, accurate support
- Willingness to work fully on-site in a secure PCI environment
OFFER:
- Competitive salary and performance-based incentives
- Comprehensive health, dental, and vision insurance
- Opportunities for professional growth and career development within a global technology leader
- Meal allowance
- Relocation support
- A collaborative and supportive team environment
- Generous paid time off and holiday schedule
- Employee discounts
- And many more!!!