About this role
Long Description
Your Role & Responsibilities:
- Engage directly with customers and business stakeholders to understand business needs, challenges, and priorities.
- Lead and facilitate requirements-gathering workshops , discovery sessions, and stakeholder interviews.
- Analyze business processes and identify opportunities for improvement using Salesforce capabilities.
- Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications .
- Manage and prioritize requirements throughout the delivery lifecycle.
- Work closely with Salesforce Architects, Developers, Consultants, Product Owners, and QA teams to ensure requirements are correctly understood and implemented.
Long Description
- Support Salesforce solution design from a functional and business perspective.
- Participate in backlog refinement, sprint planning, demonstrations, and UAT activities.
- Coordinate and support User Acceptance Testing (UAT) , including preparation of scenarios and validation of business outcomes.
- Conduct solution demonstrations and presentations for customers and business stakeholders.
- Support change management, user adoption, training, and documentation activities.
- Maintain strong customer relationships and communicate effectively with both technical and non-technical audiences.
Long Description
Your Profile:
- 3–6 years of professional experience , with significant experience as a Salesforce Business Analyst, Functional Consultant, or similar role.
- Hands-on knowledge of the Salesforce platform , preferably including Sales Cloud and/or Service Cloud .
- Strong experience in:
- Business requirements gathering and analysis
- Customer workshops and stakeholder management
- User stories and acceptance criteria
- Business process modelling
- Agile/Scrum delivery
- UAT planning and execution
- Functional documentation
Long Description
- Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar Agile delivery tools .
- Strong analytical and problem-solving skills.
- Excellent presentation, facilitation, and customer communication skills.
- Ability to work effectively within multicultural and distributed teams.
Language Requirements
- English: Fluent, with strong written and verbal communication skills.
- German: Strong advantage.
- French: Strong advantage.
Short Description
Preferred Salesforce Certifications
Candidates should ideally hold one or more of the following:
Highly Relevant
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
Additional Advantages
- Salesforce Certified Platform App Builder
- Relevant Salesforce Consultant certification aligned with the project domain, particularly Sales Cloud or Service Cloud .
Long Description
Why Join Us?
- Meaningful Impact: Contribute to innovative projects that help clients achieve their business and technology transformation goals.
- Professional Growth: Access continuous learning opportunities, certifications, mentorship, and career development programs.
- Global Exposure: Collaborate with diverse teams, clients, and stakeholders across industries and geographies.
- Cutting-Edge Projects : Work with leading technologies, methodologies, and business solutions.
- Collaborative Culture: Join an inclusive, supportive, and people-centric work environment.
Long Description
Our Commitments and Priorities:
At Capgemini, we foster an inclusive culture within a diverse and multicultural environment. By joining us, you become part of a team that values diversity, develops talent, supports social impact initiatives, and actively contributes to reducing environmental impact across our operations and client engagements.
Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable future. With a strong heritage and a global presence across more than 50 countries, Capgemini delivers end-to-end services and solutions leveraging strengths in cloud, data, artificial intelligence, software, digital engineering, and platforms.