Senior Business Analyst - UR Operational Excellence

Description

The USRM Casualty Insights & Solutions (I&S) department is hiring a Sr. Business Analyst within the Ops team to focus on Unrepped Operational Excellence! The I&S group brings together highly talented thinkers and doers ready to challenge the status quo and make an impact. As a member of this c ross-functional group, you’ll collaborate with teams across the organization to deliver analysis that unlocks insights and sparks new, better ways of working.

The Casualty Ops team plays a critical role in achieving Casualty’s key initiatives aligned to our overall business plan to score more ACES (Accuracy, Care, Ease & Speed). The ideal candidate will have in-depth knowledge of Casualty Unrepped claims handling practices, ability to apply a broad/strategic lens as well as be able to zoom in on ground level details, and strong leadership, collaboration and influencing skills.

This position may have in-office requirements twice a month depending on candidate location.

**Please note: due to end-of-year FTO and the upcoming holidays, hiring timelines may move slower than usual during this period. We appreciate your patience and ask that you expect some delay in hearing back regarding next steps.**

Responsibilities:

- Partner with Field and OneTeam to ensure that Casualty achieves our financial plan and commitments on assigned Unrepped initiatives through tactical execution.

- Collaborate (may be in partnership with Process or other stakeholders) to develop, implement, sustain, and reinforce new tools and processes within the Unrepped group.

- Assess Unrepped business health at a "local" level and monitor KPIs or other key measures of success. Assessments may include trend identification & data analysis, complex problem solving, and development and communication of mitigation or action plans focused on behavior changes.

- Uncover and escalate inconsistencies amongst stakeholders and operations by remaining connected with the Field and seeking the ground truth.

- Own QI Level II action plans and support Field QI system as it fits into local health assessments for assigned workstreams. This includes partnering with the Field leaders to identify, execute, and monitor QI improvements and results.

Ideal Qualifications Include:

- Advanced knowledge of Casualty Unrepped claims handling practices.

- Leadership experience, preferably with a focus in the Unrepped organization

- Excellent organizational skills to coordinate activities and programs

Qualifications

- Displays strong research, problem solving, analytical, critical thinking, influencing, relationship management, and presentation skills.

- Strong business operations knowledge to include understanding the function's value chain and market conditions.

- Solid ability to support change and impart value within an organization.

- Solid project management skills as part of implementing business process changes.

- Strong knowledge of available data sources, strengths and shortcomings.

- May also be relevant based on the particular needs of the position

- Advanced knowledge of Excel and solid knowledge of database software.

- Solid knowledge of business intelligence tools preferred.

- Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include business analysis work.

Employees may apply for a new role after completing 12 months of employment in their current position.

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

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