Engagement Manager

The Engagement Manager oversees Magnolia Plantation & Gardens’ growing volunteer program and supports sales and relationship development in the luxury market. This role manages volunteer recruitment, training, scheduling, and engagement for approximately 150 volunteers across Horticulture, Guest Services, Parking, Special Events, and the Wildlife Center, including specialized teams such as Garden Docents, Florateers, Tip Servers, Team Teach, and Volunteer Services. The Engagement Manager also develops business opportunities and builds relationships with luxury clients, corporate contacts, and community partners. The ideal candidate is outgoing, polished, and detail-oriented, with strong administrative, leadership, organizational, decision-making, software and systems proficiency, and networking skills to support efficient operations and deliver exceptional volunteer and client experiences.

What you will be doing :

- Oversee volunteer recruitment, onboarding, training, scheduling, and ongoing engagement to support program growth and retention.

- Evaluate volunteer applications and placement, and resolve conflicts or program challenges using sound judgment and fair, informed decision-making.

- Build and maintain strong relationships with volunteers, luxury clients, corporate partners, hospitality professionals, and community organizations to strengthen engagement, generate sales opportunities, and support Magnolia’s mission.

- Coordinate volunteer and client activities to ensure exceptional service, clear communication, and alignment with organizational needs.

- Maintain volunteer records, schedules, client information, and sales activity using appropriate software and systems.

- Develop and distribute monthly volunteer newsletters and communications; represent Magnolia at community events, networking functions, and industry gatherings.

- Identify and pursue sales opportunities within the luxury market through networking, outreach, relationship development, and promotion of Magnolia’s offerings and experiences.

- Evaluate program effectiveness, resolve concerns, and identify opportunities to improve volunteer retention, client engagement, and revenue.

- Perform other duties as assigned.

Who you are :

- Bachelor’s degree in business, hospitality, marketing, communications, or a related field preferred; equivalent experience considered.

- Experience in sales, business development, hospitality, volunteer coordination, or relationship management.

- Outgoing, personable, and professional, with the ability to network confidently and engage with diverse audiences, including luxury clientele.

- Strong leadership, communication, organizational, decision-making, and problem-solving skills, with the ability to manage competing priorities independently.

- Proficiency in Microsoft Office or Google Workspace and the ability to use volunteer management, scheduling, and customer relationship management systems.

- Commitment to providing exceptional service and building positive, lasting relationships with volunteers, clients, and community partners.

- Availability to work occasional evenings, weekends, and special events as needed.

- Interest in Magnolia’s mission to preserve its gardens, educate guests about Lowcountry history, and protect the natural landscape and wildlife.