About this role
Purpose: A Meat Manager has the responsibility to meet monthly, quarterly, or annual sales and profitability goals. The Meat & Seafood Manager provides strong day to day leadership of staffing to achieve sales initiatives, merchandising goals, expense control, and overall financial and operational performance of the their department. Provide a safe and compelling shopping experience and working environment for our customers and associates. Drives and models the company's culture of integrity and transparency within the store and the community. Proactively take steps to ensure all associates, including themselves deliver a "wow" shopping experience for the customer.
DUTIES AND RESPONSIBILITIES
- The Meat and Seafood Department Manager exhibits excellent service for customers and staff and ensures that all department staff is customer focused and provides excellent service
- Knows store layout and is aware of products in other departments
- Oversees the production, counter, wrapping and packaging responsibilities
- The major challenges to this position are to remain abreast of changing owner/customer needs, new products, effective selling techniques, providing the atmosphere in which the product is presented and to supply high quality product that are well merchandised at all times
- Receive orders, or ensure proper receiving by department staff, in accordance with established procedures.
- Review invoices for accuracy. Break into inventory categories.
- Establish standards for meat cutting to meet quality, pricing, margin control, and customer service goals.
- Establish and oversee adherence to health and safety standards and practices for department meat cutting and handling.
- Plan attractive meat and seafood displays, using color and texture to enhance.
- See that displays are replenished, rotated, checked for quality.
- Assist customers with product questions and special orders. Offer samples and suggestions for purchase and preparation in a friendly, courteous manner.
- Provide product information for newsletter, promotions, and customer inquiries.
- Ensure accurate product labeling and clear, attractive signs.
- Get credit from suppliers where applicable for returned or low-quality product. Ensure department waste items are properly disposed of.
- Maintain meat displays, freezer and prep & storage areas in clean, orderly condition, meeting health department standards.
- Maintain department equipment in working order. Advise General Manager of equipment repair or replacement needs.
- Ensure on-the-job training, conduct performance evaluations and take disciplinary action as needed following established policies.
- Ensure department staff are informed of storewide meetings and policy changes.
ESSENTIAL FUNCTIONS
- Familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
- Must have basic knowledge of math, weights, and measures.
- Advanced knowledge of Meat & Seafood products and ability to reference customer questions.
- Ensure accurate, up-to-date prices of produce products in POS system and shelf tags through coordination with receiving and marketing.
EXPERIENCE AND REQUIREMENTS
Minimum 3-5 years' experience in Meat & Seafood department or equivalent experience.
Minimum of three (3) year experience managing teams.
Strong P&L and financial acumen understanding.
Experience coaching and developing team members preferred
Ability to communicate effectively, both written and verbal.
Proven ability to lead through influencing required.
OTHER RESPONSIBILITIES
- Attend Management Team meetings and storewide meetings.
- Perform other tasks assigned by Store Director.
- Assist customers in all departments, in prompt friendly courteous manner, referring them to other staff when necessary.
- Answer & route phone calls.
- Ensure accurate, up-to-date prices of produce products in POS system and shelf tags through coordination with receiving and marketing.
- Essential Functions
- The potential for prolonged standing, walking, squatting and/or bending and ability to lift heavy boxes up to 75 lbs.
- Occasional high stress when dealing with systems/customers/staff, working a flexible schedule to include a variety of shifts -- afternoons, nights, weekends, and holidays.
KEY COMPETENCIES
- Transformational Leader
- Owner, thinks like its "their company", loves this lifestyle
- Leads Change through process, communication and most importantly by example
- Builds and Leads Great Teams
- Attracts great people, spots the best easily, people want to work for them
- Develops the bench
- Raises the bar on performance and celebrates the wins
- Figures It Out
- Always learning, loves getting smart on a topic, intellectually curious
- Proven technical/functional leader, can crack the code quickly
- Strategic Visionary, obsessed with trend, detail and what it "could be"
- Gets It Done
- Fast answer, right answer
- Prioritizes to win, knows the "need" to do's vs the "nice" to do's
- Why we do what we do
- Love the Lifestyle