About this role
Order Processing:
Create quotes for spares, accessories and service support
Book spares (direct customer, to engineer, etc.)
Minimum stock control – partnership with logistics
PC Skills :
Is proficient with Windows, MSOffice (intermediate excel is necessary)
Sufficient IT knowledge to be able to use company’s management systems & CRM systems
Focus Activity :
Invoicing customer support interventions and contracts
Monitor and Process all new CSE Parts Orders
Ensure Parts Order dates align with Priority and update as necessary
Coordinate shipments with local warehouse and/or supply center
Clear Invoice Boomi Errors
Enforce relevant SOPs with internal staff
Follow Priority Matrix to ensure cases are correctly prioritized according to SLA
Attempt Live Transfer for all emergency calls to technical team
New vendor and supplier forms
Monitor orderbook report and inform customer of any updates
Send maintenance kits
Receive customer system
Shipping back to the supply centre
Invoicing customer support interventions and contracts
Autonomy:
Independent professional
Independent in problem solving, priority setting and optimizing solutions
Communicate and collaborate effectively across multiple disciplines
Complexity:
Ability to make complex decisions with limited time and information
Ability to lead improvement initiatives
Communication:
Need to provide high quality information to customers, CS team and supply chain
Need to work with all stakeholders to achieve the desired result
Soft Skills :
Able to communicate plans effectvely and follow up information in pressure
situations with customers
Education, skills, and working experience :
Bachelor's degree in Business Administration (or related areas)
Strong analytical capabilities and organizing skills
Achieves customer intimacy
Intermidiate English language (verbal and written) - Spanish desirable
Able to work with all BI and ERP tools
Working knowledge of ERP systems
Typically 2 years or more experience in similar function
ction
We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.
We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.
We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.
We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.