Senior HR Operations Manager

Are you passionate about making People
processes simpler, smarter and more effective?

We’re looking for a Senior People Operations Manager to
play a key role in shaping how our People & Culture services operate.
You’ll use your HR Operations expertise to connect the dots across people,
processes, systems and data, identifying where things could work better and
turning those opportunities into practical, sustainable improvements.
Working closely with colleagues and subject matter experts
across People & Culture, you’ll support everything from process improvement
and service changes to the implementation of new People systems.

This is a senior individual contributor role with no
direct people management responsibility. You’ll make an impact through your
specialist knowledge, credibility, influence and hands-on approach, helping us
create simpler, more consistent experiences for colleagues and managers.

This role offers hybrid working, with three days per week
in our Newcastle office on Tuesday, Wednesday and Thursday.

What you'll be doing:

- Lead
the design and continuous improvement of end-to-end People & Culture
processes, identifying opportunities to simplify, standardise and improve
the colleague and manager experience.
- Translate
People policies, regulatory requirements and business needs into clear,
practical processes, guidance, controls and operational documentation.
- Provide
HR Operations expertise for People system implementations and changes,
supporting requirements gathering, solution design, testing, data
readiness, go-live and transition into business as usual.
- Maintain
strong process governance and controls, including process ownership,
documentation, approvals, audit requirements, data protection and
compliance.
- Use
operational data, feedback and root-cause analysis to identify service
improvements, including opportunities for automation, self-service and the
responsible use of AI.
- Build
strong relationships across People & Culture and the wider business,
facilitating workshops, coordinating specialist input and driving agreed
improvements through to successful implementation.

What you’ll bring:

- Strong
experience within HR Operations, People Services, HR Shared Services or a
comparable complex service environment.
- A
thorough understanding of end-to-end employee lifecycle processes and the
connections between policy, operations, systems, data, controls and
colleague experience.
- Proven
experience of reviewing, mapping and improving complex People processes,
turning policy and business requirements into practical ways of working.
- Experience
supporting HR technology implementations or system changes, including
requirements gathering, testing, operational readiness and transition into
business as usual.
- Strong
continuous improvement and problem-solving skills, with experience using
data, root-cause analysis and process controls to improve services.
- Confident
stakeholder management and influencing skills, with the ability to
challenge existing ways of working, coordinate across teams and deliver
without formal authority.

It would be great if you had:

- A
CIPD Level 5 qualification or above, or equivalent relevant experience.
- Experience
working within an Ulrich-style HR operating model or HR Shared Services
environment.
- Experience
implementing or improving HRIS, payroll, case-management, workflow,
recruitment, learning or employee-experience platforms.
- Experience
supporting system integrations, data migration, parallel running or
service transition.
- Knowledge
of service-management disciplines, including incident, problem, change and
service-level management.
- Experience
using process-mapping, automation, reporting or AI-enabled tools.

If you’re interested in this role but not sure if your
skills and experience are exactly what we’re looking for, please do apply, we’d
love to hear from you!

Employment Type : Full-time, Permanent.
Location: Newcastle – hybrid working, with office attendance required
Tuesday, Wednesday and Thursday.
Security Clearance Level: SC.
Internal Recruiter: Amy.
Salary: Competitive.
Benefits: Up to 10% bonus, £6,600 car allowance, 25 days’ annual leave
with the option to buy additional days, private medical, life assurance,
pension and a generous flexible benefits fund.

Although this role is advertised as full-time, we believe
that flexibility at work can promote work/life balance, increase your
motivation, reduce stress and improve performance and productivity. We support
different ways of working and can offer a range of flexible working
arrangements. So, if you’re interested and need to work flexibly, we encourage
you to apply and talk to us about what might be possible.

Loved reading about this job and want to know
more about us?

Our business is, first and foremost, about people. And it
always has been. The solutions we develop are driven by the connections they
make and the problems they solve. Our services only matter if they work for
people and if they serve a greater purpose. Known for our collaborative
approach, we provide consulting and digital services, creating innovative
solutions, at scale, to deliver sustainable growth and services that make life
better.

Our work touches many lives in the UK. From helping the
Government provide essential public and health services that offer more
convenience and choice, to improving financial services to deliver fairer,
customer-centric solutions.

Together we are building a better future by delivering
real and lasting value.
We are just at the start of what we can achieve together.
Come and join us!