HR Case Manager

Are you passionate about helping managers navigate
challenging people situations and achieve positive outcomes for their teams?

Our HR Case Management Service works closely with
Metropolitan Police leaders, providing expert support and practical guidance
across a range of employee relations matters. We're looking for HR Case
Managers to join our specialist Performance and Attendance team in London.

In this role, you'll partner with managers to address
complex attendance and performance cases, providing clear advice and practical
coaching that enables informed and fair decision-making. You'll build strong
working relationships across the organisation, helping managers develop their
confidence and capability while ensuring people matters are managed
consistently and effectively.

This is a permanent opportunity with flexibility to work in
a way that supports both you and the business. If you're based in our London,
you'll have the flexibility to work from home when you do not need to be in the
office, with regular travel to client sites across London. If you're based in
Newcastle, you'll be expected to work from the Newcastle office two days per
week, with occasional additional office attendance for meetings, training or
business needs.

What you'll be doing:

- Managing
a personal portfolio of complex HR cases, prioritising activities to meet
deadlines and service levels.
- Providing
expert advice in line with organisational policies, Police Regulations,
employment legislation and HR best practice.
- Supporting
managers at all levels with performance and attendance matters, helping
them achieve effective, business-focused outcomes.
- Identifying
potential risks and challenges early, promoting proactive intervention and
resolution.
- Delivering
a high-touch service through face-to-face meetings, Microsoft Teams,
telephone and email.
- Maintaining
accurate case records while collaborating with colleagues and stakeholders
to deliver a professional, compliant service.

What you’ll bring:

- HR
experience advising line managers on a range of people-related matters.
- Strong
knowledge of HR policies, employment legislation and best practice.
- Credibility
as a trusted HR advisor with the ability to build effective working
relationships quickly.
- Experience
supporting managers through complex HR cases and achieving positive
outcomes.
- A
coaching and mentoring approach that develops manager capability and
confidence.
- The
ability to balance organisational objectives with employee needs when
providing advice and guidance.

It would be great if you had:

- A
CIPD qualification.
- Experience
of supporting managers through transformational change.

If you’re interested in this role but not sure if your
skills and experience are exactly what we’re looking for, please do apply, we’d
love to hear from you!

Although this role is advertised as full-time, we believe
that flexibility at work can promote work/life balance, increase your
motivation, reduce stress and improves performance and productivity. We support
different ways of working and can offer a range of flexible working
arrangements. So, if you’re interested and need to work flexibly, we encourage
you to apply and talk to us about what might be possible.

Employment
Type: Full-time, Permanent.
Location: London or Newcastle (hybrid working available).
Security Clearance Level: NPPV2.
Internal Recruiter: Becky.
Salary: Up to £45,000 per annum for London-based candidates, or up to £35,000
per annum for Newcastle-based candidates.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan,
life assurance, and pension.

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