Collections Specialist (Construction)

Job Title: Collections Lead / Collections Specialist Job Description
This position serves as a senior collections lead responsible for managing high-volume, corporate-level B2B collections across multiple divisions and branches. You will act as the primary point of contact for complex account resolution, negotiate payment arrangements directly with customers, and provide functional leadership and guidance to branch-level collectors. The role requires strong systems expertise, advanced analytical skills, and the ability to independently manage a large portfolio while ensuring consistent processes and high-quality customer service.
Responsibilities
- Drive high-volume B2B collections activity across multiple divisions and branches, ensuring timely resolution of outstanding balances.
- Serve as a senior point of contact for complex account issues and escalations, working directly with customers to resolve disputes and payment discrepancies.
- Negotiate payment terms and structured payment arrangements with customers to improve cash flow and reduce past-due balances.
- Perform detailed account reconciliations, including researching and resolving payment discrepancies, unapplied cash, and misapplied payments.
- Review and analyze aging reports to prioritize collection efforts and develop strategies for reducing delinquency.
- Conduct professional collection calls and follow up with customers to secure payments while maintaining strong customer relationships.
- Coordinate and guide branch-level collectors, providing functional leadership, process consistency, and escalation support as needed.
- Prepare and file Notice to Owners (NTOs) and liens in accordance with company procedures and applicable requirements.
- Submit accounts to third-party collections when internal efforts are exhausted, ensuring appropriate documentation and communication.
- Collaborate with accounting and accounts receivable teams to support accurate invoicing, cash application, and reconciliation processes.
- Utilize systems such as Great Plains (GP), FCC, High Radius, and Microsoft Excel to monitor accounts, track activity, and generate reports.
- Maintain organized documentation of collection activities, customer communications, and account resolutions.
- Identify and implement process improvements to enhance collections efficiency and consistency across branches.
- Work independently in a fast-paced environment, managing a large portfolio with minimal supervision while meeting deadlines and performance expectations.
Essential Skills
- 5+ years of B2B collections experience, preferably in a high-volume corporate environment.
- Strong background in collections, accounts receivable, and customer service.
- Proven ability to negotiate payment terms and resolve disputes directly with customers.
- Experience performing account reconciliations and researching payment discrepancies.
- Experience filing Notice to Owners (NTOs) and liens.
- Experience submitting customers to third-party collections.
- Working knowledge of Great Plains (GP), FCC, and High Radius (strongly preferred).
- Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and formulas.
- Excellent organizational skills with the ability to manage multiple priorities and a large portfolio.
- Strong written and verbal communication skills.
- Ability to work independently in a fast-paced, high-volume environment after training.
- Self-starter with strong problem-solving skills and the ability to creatively resolve account issues.
Additional Skills & Qualifications
- Prior experience mentoring, guiding, or leading other collectors or accounts receivable staff.
- Experience with cash application and invoicing processes.
- Familiarity with aging reports and their use in prioritizing collection efforts.
- Ability to maintain professional, customer-focused communication during collection activities.
- Comfort working with multiple systems and tools to manage and track account activity.
Work Environment
This role follows a standard Monday through Friday schedule, typically from 8:00 a.m. to 5:00 p.m. You will work in a professional office environment that supports a fast-paced, high-volume collections operation. The position requires extensive use of financial and collections systems such as Great Plains (GP), FCC, and High Radius, as well as frequent use of Microsoft Excel for reporting and analysis. The environment emphasizes independence, accountability, and collaboration with accounting and branch teams, offering the opportunity to act as a functional lead while maintaining a strong focus on customer service and process consistency.
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Application Deadline
This position is anticipated to close on Nov 17, 2026.
Workplace Type
This is a fully onsite position in Houston,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.