About this role
Summary of Duties and Responsibilities:
Under the general supervision of the Long-Term Care Ombudsman Director and/or their designee, the Long-Term Care Ombudsman/volunteer Coordinator is responsible for providing direct Ombudsman services to consumers of long-term care and home and community-based services as defined by law or regulation, while coordinating the regional Volunteer Ombudsman Program. This position functions in a dual capacity, with approximately 50% of responsibilities dedicated to complaint handling, investigation, and advocacy activities and 50% dedicated to volunteer recruitment, training, oversight, and support. The position promotes resident rights, quality of care, and consumer-directed decision making while strengthening the Ombudsman Program through effective volunteer engagement.
Essential Functions:
- Oversee recruitment, training, placement and monitoring Volunteer Ombudsman.
- Conducts investigations of allegations made by a resident, family member or staff of long-term care facilities or by a consumer, family member, or staff of a provider of home and community-based services.
- Provide core ombudsman services for the region in which it is located.
Qualifications
Minimum Job Qualifications:
- This position requires a bachelor’s degree in social work, nursing home administration, counseling, pre-law or related field.
- A strong background in negotiation/conflict resolution and two years’ experience in human services is preferred. Two years of work experience in prior settings may serve as an equivalent substitute for each year of college.
- Applicant must possess a valid driver’s license and proof of automobile insurance.
- Must pass a criminal background check and drug screen.