About this role

Overview Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities <ul><li>Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.</li><li>Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.</li><li>Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.</li></ul> Qualifications Required Qualifications:<ul><li>Candidate must have extensive working experience and advanced knowledge in configuring, administering, and troubleshooting Microsoft Windows products, including Windows Server 2016-2025, Windows 11.</li><li>Industry experience diagnosing and troubleshooting Windows performance and reliability issues, including system responsiveness, resource bottlenecks, hangs, crashes, startup, and shutdown.</li><li>Experience using troubleshooting tools and reviewing logs.</li><li>Knowledge of datacenter technologies, including operating-system administration, virtualization, storage, backup, failover clustering, and update services.</li></ul> Experience with Any of the Following Performance Technologies:<ul style="list-style-type: disc;"><li>Windows Performance Recorder (WPR) and Windows Performance Analyzer (WPA)</li><li>Event Tracing for Windows (ETW), Performance Monitor, and related Windows diagnostic tools</li><li>CPU, thread, memory, disk, storage, I/O, and network performance analysis</li><li>Windows system, application, feature, and service performance and reliability troubleshooting</li><li>Startup, boot, logon, and shutdown performance and reliability analysis</li><li>System and application hang, crash, bugcheck, and memory-dump analysis</li><li>Windows debugging using WinDbg, Process Monitor, or similar tools</li><li>Complex root-cause analysis across Windows clients, Windows Server, applications, services, drivers, and infrastructure</li></ul> Language Qualification:<ul style="list-style-type: disc;"><li>English: confident reading, writing, and speaking skills</li><li>Fluency in another language, such as German, French, or Italian, with confident reading, writing, and speaking skills, would be a plus </li></ul> Technical Support Engineering IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html</a> Technical Support Engineering IC4 - The typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: <a href="https://careers.microsoft.com/v2/global/en/corporate-pay/portugal-corporate-pay.html">https://careers.microsoft.com/v2/global/en/corporate-pay/portugal-corporate-pay.html</a> This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. <hr> Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html">requesting accommodations.</a>