Manager, Outage & Repair Services

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

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Job Summary:

The Manager, Outage & Repair Services serves as the primary interface between generating plants and the Central Repair Shop for planned outage work and emergent repair needs. The role evaluates customer requirements, defines repair scope, develops pricing and turnaround commitments, and coordinates internal and external resources to deliver safe, high-quality, cost-effective work.

This position maintains the master repair and outage support schedule 6 to 13 months in advance, aligning shop capacity and specialty resources with plant outage schedules. The manager works closely with Central Repair Shop leadership and craft resources to confirm capacity. When internal capacity is insufficient, the role sources and coordinates qualified third-party contract support and temporary headcount for work such as turbine blading, valve repair, welding, machining, and other specialized repair services.

Essential Duties/Responsibilities:

- Serves as the primary customer interface for plant outage support, planned repair work, and unexpected equipment failures requiring Central Repair Shop services.

- Reviews customer requests, drawings, specifications, inspection findings, schedules, and other available information to define the work scope and clarify technical and commercial requirements.

- Develops timely, accurate quotations that identify expected labor, material, tooling, outside services, schedule, assumptions, exclusions, and turnaround time.

- Coordinates with Central Repair Shop management, supervisors, planners, engineering, quality, and craft personnel to determine shop capability, available capacity, work sequencing, and delivery commitments.

- Creates and maintains a master schedule 6 to 13 months in advance that aligns Central Repair Shop work with the same planning horizon used by the plants for outage development.

- Manages multiple planned outage workstreams while maintaining the flexibility to integrate forced outage and emergent repair requests.

- Identifies shop capacity constraints and develops resource strategies to protect customer commitments and optimize use of internal labor, overtime, equipment, and facilities.

- When internal capacity is insufficient, solicits and coordinates qualified third-party contractors and temporary craft resources for turbine blading, valve repairs, welding, machining, mechanical repairs, and other specialty services.

- Participates in contractor and vendor evaluation, selection, bid review, commercial alignment, onboarding, performance monitoring, invoice review, and closeout in accordance with company requirements.

- Coordinates the development of work packages, including labor, materials, tooling, equipment, technical support, quality requirements, safety controls, inspection points, and delivery milestones.

- Tracks work progress, cost, resource usage, schedule performance, scope changes, and risks; communicates status and recommended actions to plant customers and Maintenance Services leadership.

- Provides prompt communication when scope, cost, capacity, or delivery risk changes and leads development of recovery plans or alternative execution strategies.

- Supports safe execution by ensuring work is planned and coordinated in accordance with applicable safety, environmental, quality, and work-management requirements.

- Performs field and shop inspections of work in progress and works with responsible personnel to resolve technical, quality, schedule, or customer concerns.

- Maintains customer request, quotation, backlog, capacity, schedule, contractor, and performance information using approved business and work-management systems.

- Conducts post-job reviews with customers and internal teams, documents lessons learned, and incorporates improvements into future estimates, schedules, and execution plans.

- Builds effective relationships across plant Maintenance, Operations, Engineering, Supply Chain, Commercial Operations, contractors, and Central Repair Shop teams.

- Drives continuous improvement in estimating accuracy, turnaround performance, resource utilization, contractor effectiveness, customer service, and overall repair quality.

Working Conditions:

- Work is performed in office, central repair shop, and power plant environments.

- Requires regular interaction with operating plants and occasional travel to job sites, vendor locations, or contractor facilities.

- May require overtime, non-standard hours, and availability outside normal business hours to support emergent plant equipment failures and outage execution.

- Requires operation of a personal computer and standard business, scheduling, estimating, and work-management applications.

- Requires a valid state driver’s license and the ability to operate a motor vehicle.

Minimum Requirements:

- High school diploma or GED equivalent.

- Minimum of 8 years of experience in power generation maintenance, repair shop operations, outage planning and execution, or a closely related industrial field.

- Demonstrated experience scoping, estimating, planning, scheduling, or coordinating major equipment repair work.

- Working knowledge of power plant maintenance and repair involving turbines, generators, valves, welding, machining, boilers, pumps, or related equipment.

- Experience coordinating internal craft labor, contractors, vendors, materials, and specialty services to meet cost and schedule commitments.

- Knowledge of planning, scheduling, resource loading, cost tracking, and work-management systems such as SAP or Maximo.

- Demonstrated ability to communicate effectively with customers, technical specialists, craft personnel, contractors, and management.

Preferred Qualifications:

- Bachelor’s degree in Engineering, Business, Construction Management, or a related discipline.

- Experience working in or directly supporting a central repair shop, turbine service center, or heavy industrial maintenance facility.

- Experience developing repair quotations, commercial proposals, or customer estimates for industrial services.

- Strong scheduling experience with a 6- to 13-month planning horizon and multiple concurrent outages or projects.

- Experience sourcing and managing temporary craft labor and specialty contractors for turbine blading, valve repair, welding, machining, or similar work.

- Experience leading employees, contractors, or cross-functional work teams.

- Project Management Professional (PMP) certification or formal project management training.

- Knowledge of quality assurance and quality control processes for power-generation equipment repairs.

Additional Knowledge, Skills and Abilities:

- Strong customer focus with the ability to understand plant needs, set realistic commitments, and maintain credibility through clear and timely communication.

- Strong estimating and business judgment, including the ability to evaluate scope, labor, materials, risk, capacity, schedule, and outside-service requirements.

- Comprehensive knowledge of planning and scheduling methods, resource loading, outage coordination, and work-management processes.

- Ability to balance planned work with emergent priorities and make timely, well-supported decisions in a fast-paced environment.

- Ability to negotiate and coordinate effectively with internal stakeholders, vendors, contractors, and temporary labor providers.

- Excellent written and verbal communication skills and the ability to present pricing, schedule, risk, and performance information at multiple organizational levels.

- Strong organization, attention to detail, follow-through, and ability to manage multiple customer commitments simultaneously.

- Ability to build teamwork across organizational boundaries and achieve alignment among plant, shop, engineering, supply chain, quality, and contractor resources.

- Knowledge of applicable safety and environmental requirements and commitment to safe, environmentally responsible work execution.

- Proficiency with Microsoft Office and standard business software; ability to learn and use estimating, scheduling, and work-management systems.

Competencies:

- Customer focus and service ownership.

- Safety and environmental leadership.

- Commercial judgment and cost awareness.

- Planning, scheduling, and priority management.

- Cross-functional collaboration and influence.

- Accountability for commitments and results.

- Problem solving, adaptability, and continuous improvement.

- Clear communication and timely escalation of risk.

Physical Requirements:

Work in office, repair shop, and power plant environments and use required personal protective equipment.

Frequent

Stand, sit, walk, bend, kneel, twist, climb stairs or ladders, and access equipment or work areas for inspection and coordination.

Occasional

Work near rotating or energized equipment, hazardous materials, industrial noise, and adverse weather conditions while following required safety controls.

Occasional

Lift and carry materials or equipment appropriate to the duties of the position, generally up to 25 pounds.

Occasional

Travel by motor vehicle to plant, vendor, or contractor locations.

Occasional

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

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