About this role
As a BDC coordinator you will:
- Answer all incoming service calls.
- Enter Service appointments into system.
- Assisting the Parts Department in scheduling appointments for Parts guests.
- Scanning for the Service Department. (Scanning in Repair Orders and service documents.)
- Schedule First service appointments for Sales.
- Email new car buyers and invite them to the Service Department, this is done each time a vehicle is purchased, new or used.
- Each day service follow ups are done from the previous days, either by phone call or email.
- Guest communication status update calls and follow ups are done each day.
- Each day reminder calls are done to inform guests of upcoming appointments.
- Call and attempt to reschedule missed service appointments to keep the service guest vehicle up to par.
- All Toyota guest are to be called, whether they are new or potential customers and invite them to our service department.
- Assist Service Manager and Advisors with any task they need assisted with in the service department.
- Contact guest by different communication channels (text, calls, email)
- Receive payment from guest and be the last point of contact.
Qualifications
- High School diploma or GED
- Must be 18 years old or older.
- Must have a valid driver's license.
- Broad knowledge of new vehicle technologies and computer skills.
- Ability to be analytical and multi-task.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Consistent and stable work history and work attendance.
- Professional appearance and work ethic.
- All potential employees must pass pre-employment testing to include a background check and drug screen
---