Office Services Coordinator

Site Coordinator

Position Profile
Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

- Responsible for the daily operations of a mailroom, copy center, or scanning facility.

- Operates office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.

- May be responsible for:

Courier services

- Reception services

- Switchboard operations

- Shipping and receiving

- Mail delivery and processing

- Maintains formal daily contact with customers.

- Responsible for the effective implementation and management of Ricoh Service Excellence programs.

- Understands and efficiently operates required equipment and software to achieve service level agreements (SLAs).

- Achieves profitability goals by effectively utilizing company materials and supplies.

- May perform routine administrative functions, including:

Creating and completing work orders

- Contractor monitoring

- Facility inspections

- Reporting facility-related issues

- Providing operational support as needed

- May interact with contracted vendors, facility management, and building occupants.

- May be responsible for office supply inventory management and reordering.

- May coordinate conference rooms and manage A/V equipment resources.

- Maintains positive working relationships with all departments through professional communication.

- Collects and provides operational data to leadership and customers, including monthly reports as required.

- Ensures financial responsibilities are met.

- Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

- High school diploma or GED required.

- 1+ years of experience in a related field (B2B and/or technical environment).

- 1+ years of customer-facing experience required.

- Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

- Tactical thinking and decision-making skills.

- Ability to present information to small groups.

- Moderate problem-solving skills.

- Basic customer service skills.

- Basic technical aptitude.

- Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands

- Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.

- Work assignments are diversified and may require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare and communicate detailed information.

- Some physical effort is required. Work may be primarily sedentary but will involve walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds.

- Requires moderate dexterity and regular use of basic office tools and equipment, including calculators, keyboards, hand tools, and hand-eye coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.