Case Manager - Seneca

POSITION: Case Manager

REPORTS TO: Shelter Director

LOCATION: Family Shelter

CLASSIFICATION: Full Time

EXEMPT/NONEXEMPT: Non-Exempt Salaried

SALARY: $52,450.90 per Annum

GENERAL DESCRIPTION:

The Case Manager promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.

Case Managers are classified as essential workers, and as such accept responsibility for the completion of their critical services to participants, on site, even during times of emergency. These include, but are not limited to, emergencies caused by weather, nationwide pandemics, civil unrest, or other public safety emergencies.

MAJOR DUTIES AND RESPONSIBILITIES:

· Carries caseload of approximately 25 families.

· Meets weekly with participants on their caseload and as needed based on assessment and recommendations.

· Links participants with appropriate providers and resources throughout the continuum of health and human services and care settings based on the needs and values of the participants. Escorts participants to scheduled and unscheduled psychiatric/medical care.

· Helps to navigate the public assistance system and other city agencies. Ensures families’ cash assistance benefits are active.

· Ensures that participants receive safe, effective, client-centered, timely, efficient, and equitable care. Maintains a non-judgmental, unbiased approach.

· Prioritizes best practices for participant safety and health in the face of immediate crises, through the outreach of qualified emergency responders.

· Conducts unit inspections and ensure proper follow-up to findings, assisting participants as needed.

· Maintains participant records as “audit-ready” at all times, as required by program funding sources. This includes, but is not limited to, recording progress notes, constructing independent living plans, updating medical and mental health information, and completing psychosocial assessments.

· Adheres to confidentiality protocols outlined by the agency.

· Works alongside Housing Specialist to determine best exit strategy based on participants’ individual needs and desires.

· Collaborates with ACS when a family is child welfare involved.

· Performs other duties as assigned by the Director.

· Represents Lutheran Social Service of New York’s mission, values, ethics, and upholds agency Code of Conduct at all times.

SUPERVISES:

· No

Qualifications

QUALIFICATIONS

EDUCATION:

· Bachelor’s Degree preferred.

EXPERIENCE:

· Minimum of 2 years in human services

· Working experience with families and knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements.

SKILLS & ABILITIES:

· Good spoken and written expression.

· Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.

· Flexible, able to work some early or late day schedules, holidays and weekends.

· Able to establish therapeutic relationships with participants and positive working relationships within LSSNY and with external agencies.

· Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework.

· Working knowledge of Microsoft Office (Word and Excel).

· Knowledge of CARES system a plus.

· Bilingual English/Spanish preferred.

OTHER REQUIREMENTS:

· Crisis intervention skills.

· Familiarity with Health Insurance Portability and Accountability Act (HIPAA).

· Willing to participate in continuing education.

DATE REVISED: 8/27/2026