About this role
The position is responsible for providing first level support and troubleshooting for all KFC ARLs, Managers, and team members that calls or chats with the KFC Restaurant Help Desk. We provide support in-restaurant hardware and software around POS system and peripherals, Merit and PC peripherals, QSR, and drive through systems. Our support also includes but is not limited to restaurant reporting (around inventory, cash management, and labor), KFC Learning platform, applicate tracking systems, customer payment systems, networking, Digital Technology, and operational (how-to) issues that KFC teams face daily.
- Some college preferred.
- Minimum 2 years of customer service experience
- Good organizational, oral/written communication, and problem-solving skills.
- Good understanding of computer concepts (PC Fundamentals/Operating Systems)
- Ability to type 40 words per minute.
- Minimum of 1 of year previous help desk/call center experience is desired.
- Spanish fluency is desired.
- Basic understanding of restaurant operations is desired.