Senior AI Builder

Artera is hiring a Senior AI Builder to build the agentic systems that deliver exceptional
patient experiences for our customers — scheduling, referral coordination, medication
refills, billing, payment estimation and more.
You'll be a fully contributing builder inside a customer-facing squad bringing AI-native
fluency in delivering end-to-end on your customers’ needs — owning initiatives from
customer discovery through production operation, onboarding new customers onto what
you build, and shipping enhancements that keep pace with the technical possibilities for
a named subset of our provider customers. Your creativity should be boundless, your
desire to deliver world class solutions unmatched, and your initiative and accountability
to those outcomes as a new bar for our customers they themselves aspire to.
At this level, you'll own customer outcomes independently , bringing the curiosity of a
product manager, the discipline of a project manager, and the agentic fluency of an
engineer to your work. You'll develop real subject-matter expertise and long term
relationships with senior healthcare executives, and internally teach and support newer
builders and experiment and advocate for novel agentic techniques that make every
Artera customer even more successful.

Responsibilities

Ownership: Design, build and ship agentic features that handle real patient
conversations end to end, from problem framing through production operation
Strategy: Identify customer pain and create a roadmap for solving their
problems.
Program Management: Own the evaluation story for what you build: define what
good looks like, build the harnesses and test cases yourself, and measure
helpfulness and safety rather than asserting them.
Agentic Development: Build novel solutions for named customers; translate
their operational reality into technical solutions that you yourself architect and
code with our internal agentic systems.
Continuous Improvement: Contribute to our reusable foundations — shared
agent patterns, evaluation tooling and internal libraries — so each new workflow
is faster and safer to build than the last Move quickly on reversible decisions, and
escalate with a proposed course of action when they are not
AI-native: your work across all dimensions will be inherently reliant on AI-native
tools primarily using the CLI; which means you will own a greater breadth and
volume of responsibility than a typical technologist.
Domain Expertise: Operate what you build: participate in on-call for your
surfaces, investigate incidents to root cause, and eliminate recurring classes of
failure rather than individual instances
Mentorship: Raise the engineering bar around you: review others' work, mentor
less experienced builders, and improve the team's testing and evaluation
practices
Leadership: Pick up problems in or next to your scope without waiting for
permission, and stay with them through to resolution

Requirements

5+ years of professional software engineering, data science, machine learning,
product management, product design, or technical project management
experience, or equivalent demonstrated output.
Owning technical decisions across a portfolio of customers, beyond a single
solution at a time & designing the architecture behind a solution before writing
code
Track record of shipping solutions end-to-end that ran reliably in production,
including the enhancements that followed.
Owning technical decisions across a portfolio of customers, beyond a single
solution at a time & designing the architecture behind a solution before writing
code
Curiosity of a product manager and discipline of a project manager: asks "why"
before "how," scopes and sequences work, communicates status, and lands the
work.
Factoring business needs, operating costs, and industry trends into technical
tradeoff decisions Learning as much from what doesn't work as what does, and
changing the approach because of it
Demonstrated ability to raise the engineering bar around you: review others'
work, mentor less experienced builders, and improve the team's testing and
evaluation practices

Bonus

Prior experience in healthcare technology, digital health, or patient-facing
products.
Hands-on experience building production agentic systems, RAG pipelines, or
MCP-based tool integrations.
Familiarity with HIPAA, HITRUST, or FedRAMP compliance considerations in
builds.
Experience with EHR integrations (Epic, athena, eClinicalWorks, NextGen) or call
center / CCaaS integrations.
Experience writing evals and quality benchmarks for LLM-driven systems.

This role supports a federal-facing product and is considered essential to secure operations. Candidates must meet eligibility for a government background check and comply with organizational security policies and federal data protection standards. The position includes responsibilities related to secure access, incident response, and operational continuity. Ongoing training and adherence to compliance requirements will be required.

OUR APPROACH TO WORK LOCATION
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
Santa Barbara, CA (Our HQ)
Seattle, WA
Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
WORKING AT ARTERA 
Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 
Career development - Manager development resources, employee development funds
Generous time off - Company holidays, Winter & Summer break, and flexible time off
Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 
 
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
 
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.
 
SECURITY REQUIREMENTS
All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.

Cash compensation for this role will depend on location and experience level. There is also equity and a variety of benefits that are offered.