Manager, Underwriting (Operational Strategy)

To plan, direct and manage the multi-function operations of the Underwriting branch, including origination and extension of credit, while monitoring credit risk levels and member experience for the portfolio. Monitor the performance of processing systems to ensure correct application of NFCU's credit policies. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

- Expert knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.)
- Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controls
- Advanced knowledge of banking/financial industry trends, products and services
- Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
- Expert organizational, planning and time management skills
- Extensive experience in supervising and leading employees
- Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Expert verbal and written communication skills
- Advanced database, word processing, spreadsheet, and presentation software skills
- Expert knowledge of credit card products, services, processes, and procedures
- Expert skill in producing desired results and achieving goals and objectives
- Expert skill interacting tactfully and effectively in difficult situations
- Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
- Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Expert skill exercising initiative and using good judgment to make sound decisions
- Expert skill using innovative thinking to solve problems and facilitate the decision making process
- Expert skill identifying and analyzing business requirements and recommending solutions
- Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
- Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Bachelor’s degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience

Desired Qualifications

- Advanced knowledge of NFCU credit card operations
- Advanced knowledge of NFCU policies, procedures, products, and services
- Master’s degree in Finance, Business Administration

Additional Information

Hours:

- Monday - Friday, 8:00AM - 4:30PM

Location:

- 820 Follin Lane, Vienna, VA 22180
- 141 Security Drive, Winchester, VA 22602