About this role
About Arctic Kingdom
Arctic Kingdom delivers exceptional travel experiences across Canada’s North. Its portfolio includes Blachford Lake Lodge, a fly-in wilderness lodge near Yellowknife renowned for world-class aurora viewing; Arctic Kingdom Expeditions in the High Arctic; and Torngat Mountains Base Camp in northern Labrador. The organization is guided by its core values: Expertise, Collaboration, Excellence in Service, and Respect for Place & People.
Marketing & Communications
- Maintain, tag, organize, and update media assets in Canto DAM for easy team access.
- Monitor and respond to social media messages and comments through Sprout Social in a timely, brand-aligned manner.
- Draft captions, posts, and digital content; support social media planning, scheduling, and content calendars for manager approval.
- Support marketing campaigns, promotions, email communications, presentations, including private journey pitch deck requests, and collateral
- Assist with basic photo/video editing, research, reporting, vendor coordination, and brand consistency across channels.
- Manage and maintain website content including seasonal pricing updates and merchandise inventory/descriptions.
Sales Support & Guest Onboarding
- Coordinate post-reservation guest onboarding under the direction of the Guest Services Manager.
- Use HubSpot CRM and Arrows to manage onboarding workflows, guest records, required forms, and follow-up tasks.
- Communicate with confirmed guests regarding pre-arrival requirements, travel documentation, and practical arrangements.
- Assist with flight details, clothing rentals, Yellowknife accommodations and activities, add-on services, and other travel logistics.
- Track outstanding information and deadlines; prepare and distribute guest documents and pre-departure communications.
- Coordinate with Sales, Guest Services, Operations, and external providers to ensure accurate handoffs and a seamless guest experience.
Ancillary Revenue Programs & Administration
- Support the development and ongoing operation of Arctic Kingdom and Blachford Lodge merchandise programs and online stores.
- Maintain product listings, descriptions, pricing information, order records, and inventory coordination; liaise with suppliers and fulfillment partners.
- Assist with wholesale equipment sales administration, including quotations, order processing, product information, documentation, and customer inquiries.
- Support promotion and administration of guest add-ons and other ancillary offerings, including basic reporting and process improvements.
Cross-Functional Coordination
- Manage competing deadlines and keep records and task tracking accurate across shared systems.
- Collaborate with both functional managers to coordinate workload, communicate status, and respond to seasonal peaks and operational priorities.
- Support special projects and continuous improvements to workflows, guest communications, and internal coordination.
Qualifications
- 3+ years of experience in marketing, sales coordination, guest services, hospitality, tourism, or a related field.
- Excellent written and verbal communication, customer service, organization, and attention to detail.
- Ability to manage multiple priorities independently and collaborate effectively in a remote, cross-functional team.
- Experience with CRM systems such as HubSpot; familiarity with onboarding tools such as Arrows is an asset.
- Experience with social media management tools such as Sprout Social and digital asset management systems such as Canto is preferred.
- Experience with content creation, email marketing, e-commerce, online store administration, inventory, or order processing is an asset.