Cold Weather Shelter Van Greeter - Lynnwood (69749)

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Cold Weather Shelter Van Greeter supports safe, welcoming transportation for guests of the South Snohomish County Extreme Weather Shelter in Lynnwood. Under the direction of the Shelter Services Program Manager, the greeter rides with the van driver during evening pickups and morning returns, welcomes guests, assists with boarding and belongings, monitors passenger well-being, and communicates with shelter staff.

Primary routes include Lynnwood City Hall, James Village, and Bank of America at Highway 99 and 173rd Street, with transportation to and from Maple Park Church. Routes, pickup locations, and schedules may change based on shelter operations, weather conditions, and partner guidance. This on-call position includes evening and early morning assignments with limited notice. The position does not require operating an agency vehicle.

Principal Activities

- Respond to shelter activation notices and report for transportation assignments as scheduled.

- Accompany the van driver during designated pickups and returns.

- Welcome guests at pickup locations and provide clear information about shelter access, expectations, schedules, and available services.

- Assist guests with boarding, seating, seatbelt use, small belongings, and exiting the vehicle.

- Support safe loading and unloading by keeping aisles and exits clear and communicating passenger needs to the driver.

- Monitor passenger well-being and promptly notify the driver of medical, behavioral, or safety concerns.

- Use de-escalation and follow emergency procedures when concerns arise at pickup locations or during transportation.

- Maintain accurate passenger counts and communicate capacity needs, delays, and guest support needs to the driver and shelter staff.

- Complete required passenger and incident documentation accurately, promptly, and confidentially.

- Assist with keeping the passenger area clean and orderly and report hazards, damage, or lost belongings.

- Maintain a welcoming and professional environment that supports guest dignity, privacy, and access to services.

- Work cooperatively with the driver, shelter staff, volunteers, and community partners to support organized pickups and returns.

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

- Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours

- Competitive compensation

- Holidays: 9 paid per year + 2 paid floating holidays

- Medical, Dental, and Vision

- Health Savings Account (HSA)

- Flexible Savings Account (FSA) medical & dependent care

- Free Employee Assistance program

- 403(b) Retirement Plan matching

- Professional Development opportunities

Qualifications

Were looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

- Commitment to serving people experiencing homelessness, including but not limited to individuals experiencing mental health concerns, substance use, trauma, and disability.

- Respectful, professional communication and the ability to work with guests, volunteers, and staff from diverse backgrounds.

- Strong interpersonal, problem-solving, and de-escalation skills.

- Ability to maintain professional boundaries and guest confidentiality.

- Availability for on-call assignments, evening pickups, and early morning returns during weather activations.

- Reliable attendance, punctuality, and the ability to remain awake and alert throughout transportation assignments.

- Ability to assist guests entering and exiting the vehicle and help with small belongings.

- Ability to work outdoors at pickup points in cold, rain, wind, and low light.

- Ability to communicate clearly by phone or radio and complete accurate passenger counts and brief incident notes.

- Successful completion of a pre-employment background check.

- Ability to perform the essential functions of the position, with or without reasonable accommodation.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals race, sex, age, national origin, disability status or any other protected characteristic. #voaww1