Extreme Weather Shelter Site Staff - Snohomish (69745)

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

The Extreme Weather Shelter Site Staff provides front-line services at the Snohomish Extreme Weather Shelter. Under the direction of the Shelter Services Program Manager, staff support shelter operations during severe cold, excessive heat, hazardous air quality, storms, and other weather-related activations identified by Snohomish County and local partners. This on-call position includes shelter setup and closure, guest check-in and support, volunteer coordination, supply and meal service, safety monitoring, documentation, conflict de-escalation, and emergency response. Hours vary by activation and may include daytime, early morning, evening, or overnight shifts with limited notice.

Principal Activities

- Respond to shelter activation notices and report to the assigned location as scheduled.

- Set up, operate, clean, and close the shelter according to procedures for the specific activation.

- Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.

- Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.

- Complete required guest, shift, and incident documentation accurately, promptly, and confidentially.

- Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.

- Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.

- Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.

- Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.

- Maintain guest and program confidentiality.

- Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.

- Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needs.

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

- Vacation and Sick Time : Vacation up to 200 hours, Sick time up to 108.64 hours

- Competitive compensation

- Holidays: 9 paid per year + 2 paid floating holidays

- Medical, Dental, and Vision

- Health Savings Account (HSA)

- Flexible Savings Account (FSA) medical & dependent care

- Free Employee Assistance program

- 403(b) Retirement Plan matching

- Professional Development opportunities

Qualifications

Were looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

- Commitment to serving people experiencing homelessness, including but not limited to individuals experiencing mental health concerns, substance use, trauma, and disability.

- Strong communication, interpersonal, problem-solving, conflict-resolution, and de-escalation skills.

- Ability to maintain professional boundaries.

- Ability to remain awake and alert during overnight shifts.

- Ability to respond to on-call assignments during extreme weather.

- Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.

- Ability to perform the essential functions of the position, with or without reasonable accommodation.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals race, sex, age, national origin, disability status or any other protected characteristic.

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