Purchasing Operations Specialist

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Learn more: jti.com

Professional Area: Purchase to Pay

Role: Permanent

Professional Level: Experienced

Reporting to: Purchasing Operations Team Lead

Purchasing Operations Specialist

The Purchasing Operations team supports markets and factories within JTI GBS Manila by delivering accurate, timely, and compliant Purchase-to-Pay (P2P) services. The team is responsible for processing purchase requests and purchase orders, managing GR/IR follow-ups, supporting vendor creation and invoice-related queries, and ensuring purchasing activities comply with established policies, JSOX controls, and service standards. The team also works closely with stakeholders to resolve operational issues, maintain data accuracy and audit readiness, and identify opportunities to simplify, optimize, and automate purchasing processes.

As a Purchasing Operations Specialist, you will:

- Validate purchase requests and create or modify purchase orders in SAP accurately and on time for assigned markets and factories.

- Manage day-to-day purchasing activities, including GR/IR follow-ups, down payment and MyRequest submissions, vendor creation, and invoice-related queries.

- Process high volumes of purchasing transactions while maintaining accuracy and compliance with established policies, procedures, KPIs, and SLAs.

- Review non-compliant purchasing documents and work with end users to resolve issues while maintaining service quality and meeting operational targets.

- Organize and prioritize your workload to meet daily targets while supporting the immediate and wider P2P team when needed.

- Partner with stakeholders and cross-functional teams to resolve purchasing concerns and provide timely, high-quality service.

- Support process and system improvements by identifying opportunities for optimization, simplification, and automation.

- Perform assigned JSOX and operational controls, escalate control failures, and support the implementation of appropriate mitigation actions.

- Maintain accurate purchasing data and support audit readiness by ensuring transactions and controls comply with established requirements.

- Support regular reviews and updates of process documentation to ensure changes are reflected accurately and on time.

- Participate in stakeholder meetings and provide training to end users and purchase request creators on system navigation, process execution, and control and compliance requirements.

- Contribute to ad hoc assignments, support other GBS teams, participate in local and global projects, and propose improvements within your area of responsibility.

Requirements:

- University degree in Business, Finance, Procurement, or a related field.

- At least 3 years of experience in Purchasing, Finance, budgeting, a GR/IR analyst role, or a related function.

- Experience processing high volumes of transactions with a high level of accuracy while working within tight or changing deadlines.

- Experience working with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

- Experience in a Shared Services Center environment is an advantage.

- Strong understanding of end-to-end Purchase-to-Pay (P2P) processes.

- Proficiency in SAP P2P, with power-user experience considered an advantage.

- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

- Strong command of written and spoken English; knowledge of languages used across supported GBS markets is an advantage.

- Strong exception handling and root-cause analysis skills, with the ability to identify and resolve purchasing issues effectively.

- Strong analytical and problem-solving skills with a structured approach and high attention to detail.

- Effective stakeholder management and cross-functional coordination skills.

- Process improvement mindset with the ability to identify opportunities for simplification, optimization, and automation.

- Ability to make sound decisions under pressure, manage competing priorities, and meet tight deadlines.

- Strong communication and presentation skills, with the ability to train and guide end users effectively.

- Collaborative, accountable, and customer-focused professional who takes ownership, supports team objectives, and continuously looks for opportunities to improve.

What to Expect?

At JTI GBS, we prioritize your well-being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world-class development programs and opportunities to collaborate, grow, and progress across JTI’s international network.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.