About this role
About The Role:
The National AHHS support role works closely with the AHHS team, Audika Clinics, Insurers and Lawyers to meet the needs of WorkCover and DVA clients and ensure that workers and veterans are supported in a timely fashion.
Key Accountabilities
People
- Works with AHHS Team and Audika clinic network to ensure collective alignment & support of Work Cover and DVA related tasks required in clinics
- Support, promote and recognise the culture of the organisation in line with our core values, ensuring you demonstrate company values consistently
Operations
- Near end-to-end liaison with Audika Clinics, Clinicians, Clients, Insurers and Lawyers (from receipt of client referral to fitting of devices and maintenance of clients)
- Co-ordinate hearing assessments and fittings within clinics, ensuring prompt and accurate delivery of Hearing Assessment reports and files from clinics to Insurers and solicitors
- Liaising with a National network of lawyers with regards to progressing and reporting client progress through the legal claim process
- Liaising with insurers – preparing quotes and invoices and ensuring prompt payment
- Process and track WorkCover and DVA business (Referrals, Quotes, Approvals, Refits, Sundries, Test invoices) by effectively using available reports
- Drive work cover referrals through high-quality customer service
Other requirements
- Follow operational practices and processes to ensure the optimisation of revenue and resources
- Ability to acquire knowledge to become a subject matter expert on all work cover hearing related matters
- Work with the team to identify areas of improvement and develop specific actions to drive business development and growth
- Ensure compliance with the OHS policies of the company
Financial
- Work with finance to follow-up outstanding invoices
Working Relationships
Internal Relationships
- Audika Clinical Teams
- Group Work Cover Manager
- Work Cover support Team
External Relationships
- Law firms working in the work cover space
- Companies working in the industrial noise space that could refer employees for hearing testing
- Relevant trade unions
- Relevant goverment/regulatory agencies, state & federal
- Suppliers of any industrial noise related product
Requirements
- Excellent time management and organisation capabilities to manage multiple tasks
- Self-driven performer to achieve goals, whilst being a team player who works effectively with peers to achieve team goals
- Clear and articulate in communication; verbal, written and face to face
- Becomes competent in the use & application of all internal Work Cover utilized ERP systems e.g. AX, OR Power BI, Microsoft teams etc.