About this role
Job Reference: #LI-JC1
Job Description
Leads complex quality analysis, program coordination, and process optimization. Owns client reporting for assigned projects and mentors junior staff. Shared accountability with Project Managers.
Job Description Key Responsibilities:
Build and maintain quality dashboards (throughput, accuracy, error mix, trend lines) and share concise summaries.
Perform sampling and guideline-adherence checks; log defects with categorization and severity.
Track corrective actions to closure; verify re-tests and document outcomes.
Coordinate training sessions and refreshers; manage attendance and quick assessments.
Keep guidelines/SOPs/rubrics current and version-controlled; manage release notes.
Prepare client-ready exports (tables, charts) with consistent formatting and footnotes.
Liaise with PMs and Ops to align timelines and inputs for reporting and audits.
Manage access requests and permissions for QA tools and folders.
Support vendor coordination (checklists, SLAs, documentation requests).
Identify minor process gaps and suggest simple fixes (templates, checklists).
Education: