About this role
As our Community Relationship Manager, you’ll be the face of HomeMade for our local community coordinators across Australia. You’ll be their go-to person, their champion, and their trusted partner. You’ll help them deliver exceptional service coordination to Home Care Package recipients, and you’ll help us grow a model that puts local people at the heart of aged care.
Why this role?
Real impact - Your work directly shapes the quality of care older Australians receive.
Variety - One week you’re running a workshop, the next you’re solving a complex case with our clinical team or supporting a business development meeting.
A front-row seat to change - Help coordinators navigate the New Aged Care Act and shape how it’s brought to life.
Connection - Build real relationships with passionate people in communities across the country.
Room to grow - Work with senior leaders on strategic initiatives as we scale.
What your days might look like:
Building capacity and engagement
- Visit coordinators in person and connect virtually to understand what’s working, what’s hard, and how we can help
- Run workshops and reviews that turn policy into practical, confident everyday practice
- Design and deliver a consistent training program, including a streamlined onboarding experience for new coordinators
- Be the first point of contact for coordinators, making sure they know how to get what they need from HomeMade’s teams and feel at home using the HomeMade Portal
- Guide coordinators through the changes under the New Aged Care Act, from updated policies and training to rolling out changes to customers
Quality and compliance
- Educate and review coordinators adherence to HomeMade policies and aged care regulatory requirements
- Work alongside our Support Partner and Clinical Nursing teams to manage high risk or complex customer situations
- Coordinate information and changes needed for compliance activities, including audit assurance
Process improvement and growth
- Partner with coordinators and internal teams to spot and implement improvements
- Help translate strategy into practical procedures and documents, then train coordinators to put them into action
- Support our senior manager with business development initiatives, such as lead sourcing, stakeholder meetings, agreement drafting and sales generation
- Help scale our local community partner model
What you'll bring:
- A genuine passion for creating a bright future for older Australians
- An enthusiastic, can-do attitude and a hunger to learn and grow
- Proven experience in relationship management, with a knack for building trust and lasting partnerships
- Experience with home care recipients and funding in the aged care or community sector
- Strong problem-solving skills and the ability to find practical solutions that balance the needs of customers, communities and the organisation
- Excellent communication and influencing skills that inspire confidence and drive positive change
- Great time management and the ability to juggle multiple priorities
- Experience planning, delivering and overseeing local community initiatives
- A valid Australian driver’s licence and a willingness to hit the road to regional and rural locations
Experience working with remote and regional communities is a bonus, but not essential.
The values we live by
Put People First 🫶🏼
People and relationships matter most.
Foster Freedom 🪁
Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
Do The Right Thing 💖
Be fair, honest, open, ethical, and transparent.
Be Bold 💡
With a vision to imagine and create a brighter future.
Values we share as part of Attain Healthtech
Break New Ground 🧨
We simplify care with creativity and bold ideas.
Make It Matter💟
We put people at the centre and create impact that improves lives.
Own The Outcome🥇
We aim high, deliver excellence and drive results that last.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!