Residential Support Coordinator - Res 3

Position Summary:
The Residential Support Coordinator is responsible for completing comprehensive assessments, developing and monitoring individualized training goals, conducting training and validation activities, and ensuring training documentation is accurate, timely, person-centered, and compliant with agency, state, and federal requirements.

This position works closely with Residential Directors, Residential Coordinators, House Managers, DSPs, the Person-Centered Coordinator, and other members of the interdisciplinary team to support the effective implementation and monitoring of training goals for people supported in Residential Services.

The Residential Support Coordinator does not develop or write Individual Support Plans (ISPs) but uses assessment findings and available person-centered information to develop appropriate training goals and supports. The position monitors training goal implementation, monitor goals for adequate data collection, tracks target completion dates, facilitates CTMs related to training goals, conducts observations and validation of training, and provides feedback to staff to promote accurate and effective implementation.

General Responsibilities

The Residential Support Coordinator is responsible for ensuring that training goals are appropriately developed, implemented, monitored, and validated. The position identifies progress, regression, barriers, and changes in need; communicates concerns to the appropriate team members; and facilitates the CTM process when revisions or other actions are needed.

The position maintains a comprehensive understanding of person-centered practices, training requirements, documentation standards, and residential service expectations and works closely with the Person-Centered Coordinator to ensure consistency between assessments, training goals, and person-centered supports.

Essential Duties and Responsibilities

- Complete comprehensive assessments of people supported and additional assessments as needed based on changes in needs, progress, regression, or other identified concerns.

- Review available records, assessments, documentation, and person-centered information to identify strengths, needs, preferences, and areas requiring training.

- Develop individualized, measurable, observable, and person-centered training goals based on assessment findings and identified needs.

- Establish and monitor appropriate target completion dates for training goals and ensure goals are reviewed and addressed before target dates expire.

- Monitor the implementation and progress of training goals to determine whether training is being provided consistently and according to the established goal.

- Conduct observations and validation of DSP training to assess staff understanding, implementation, accuracy, and consistency of training goals and support strategies.

- Identify inconsistencies between established training goals, staff implementation, documentation, observed performance, and collected data, and communicate concerns to the appropriate team members.

- Provide direct training, hands-on coaching, and mentoring to DSPs regarding the implementation of individualized training goals, support strategies, documentation, and data collection.

- Identify staff training needs and provide or coordinate additional training as needed to improve implementation and documentation of training goals.

- Conduct evening training, observations, and validation activities when necessary to observe DSPs during their scheduled work hours.

- Monitor training goal outcomes and identify when goals require continuation, modification, progression, regression, or additional team review.

- Facilitate CTMs related to training goals, including discussion of progress, regression, progression, changes in needs, barriers to progress, completion, and recommendations.

- Ensure CTM recommendations related to training goals are appropriately communicated, documented, and followed up on.

- Work closely with the Person-Centered Coordinator to ensure training goals are consistent with person-centered planning principles, individual preferences, assessed needs, and desired outcomes.

- Collaborate with Residential Directors, Residential Coordinators, Person-Centered Coordinators, House Managers, DSPs, and other interdisciplinary team members regarding assessment, training goal development, implementation, monitoring, and validation.

- Conduct routine observations in residential settings to assess staff implementation of training goals and provide feedback, coaching, and clarification as needed.

- Review progress notes, data, and other supporting documentation to ensure training provided is accurately reflected and consistent with established training goals.

- Monitor documentation for accuracy, completeness, timeliness, and consistency with training requirements.

- Conduct internal audits of training documentation and related records and identify missing, incomplete, inaccurate, or inconsistent documentation requiring follow-up.

- Track training goal progress, completion, and monitoring activities and maintain accurate and organized records of assessments, observations, validations, CTMs, staff training, and follow-up activities.

- Ensure required assessments, training documentation, monitoring activities, and other records are completed within established agency and regulatory timelines.

- Communicate significant changes, concerns, lack of progress, regression, or other issues to the appropriate Residential leadership and interdisciplinary team members.

- Participate in Residential Department meetings, quality assurance activities, audits, reviews, and required training as assigned.

- Assist with regulatory and agency reviews by providing requested documentation and supporting evidence related to assessments, training goals, observations, validation, and monitoring activities.

- Maintain confidentiality of information regarding people supported, employees, families, guardians, and agency operations.

- Promote respectful, professional, and cooperative relationships with all members of the Residential Department.

- Follow all agency policies, procedures, health and safety requirements, and applicable state and federal regulations.

- Report suspected abuse, neglect, exploitation, misconduct, or other serious concerns in accordance with agency policy and applicable requirements.

- Perform other duties and responsibilities as assigned based on the needs of the Residential Department.

Qualifications

Qualifications:

- Bachelor's degree from an accredited college or university.

- Minimum of three (3) years of experience working with individuals with intellectual and developmental disabilities; residential experience preferred.

- Experience with assessments, individualized training goals, staff training, mentoring, documentation, or quality assurance preferred.

- Knowledge of person-centered practices, residential service delivery, and applicable agency policies and procedures.

- Strong verbal, written, organizational, analytical, and time-management skills.

- Ability to work independently, manage multiple responsibilities and deadlines, and exercise sound professional judgment.

- Ability to use electronic documentation systems, email, Microsoft Office, and other computer applications while maintaining confidentiality.

- Must meet agency background screening and training requirements, possess a valid driver's license, and be able to travel between Residential locations as required.

Supervision:

The Residential Support Coordinator reports directly to the Residential Director.

The Residential Support Coordinator works closely with Residential Directors, Residential Coordinators, QIDPs, House Managers, DSPs, the Person-Centered Coordinator, and other members of the interdisciplinary team.

This position does not directly supervise Residential staff but provides training, coaching, technical assistance, and monitoring related to training goals and documentation.

Working Hours:

The Residential Support Coordinator is expected to work a minimum of 40 hours per week, generally Monday through Friday, 8:00 AM to 5:00 PM. The position requires flexibility based on Residential Department needs. Evening and weekend hours will be required to accommodate ISP meetings, family participation, new admissions, team availability, and other program needs.

Working Conditions:

The Residential Support Coordinator works primarily in residential homes and community-based settings. Frequent travel between Residential locations is required. Work environments may be active, noisy, unpredictable, or involve individuals with significant support needs.

The Residential Support Coordinator is expected to conduct themselves as an example for other staff and workers. They are expected to develop and maintain a cooperative working relationship with all Babcock Center personnel and leadership as well as with the public, other agencies, businesses, and industrial contracts.

Holiday, emergency, or extended work hours will be required based on operational needs.

Typical Physical Demands:

This position may be very active and requires sitting, standing, walking, bending, kneeling, stooping, pulling, pushing, and reaching. The employee must be able to lift and/or move items over 50 pounds. Must have manual dexterity sufficient to operate standard office machines. Must have normal range of hearing and vision.

Must have the ability to sit for periods of time while completing documentation and administrative responsibilities. Must have the ability to travel between multiple residential locations.

Must have the ability to safely provide hands-on support when necessary and within the employee's training and authorization.

Typical Mental Demands

Must be able to deal with stress associated with fast-paced work environment and multi-tasking. Formulate decisions and act upon them. Adapt to changing work situations. Grasp and apply new ideas. Communicate effectively with various personalities at all levels. Maintain confidentiality of all sensitive information.

Hazards/Potential Hazards:

Cleaning chemicals, ergonomic hazards: i.e. static postures, repetitive motion, trip hazards. Exposure to communicable illnesses, bodily fluids, and other biohazards. Potential exposure to aggressive, self-injurious, or unsafe behaviors from individuals supported. Vehicle-related hazards while traveling between locations. Stress related to staffing shortages, urgent operational concerns, and employee performance issues.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Duties and responsibilities may be modified or assigned based on the operational needs of the Residential Department and Babcock Center.