About this role
About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
The Merchant Relationship Specialist is responsible for building and sustaining high-value relationships with a portfolio of merchants across assigned markets. This role drives merchant satisfaction, retention, and revenue growth by offering proactive account management, first-line support, and strategic product expansion. The incumbent acts as the merchant’s internal advocate, ensuring seamless service delivery and maximizing product adoption across Network International’s ecosystem.
Key Requirements:
- Diploma or bachelor’s degree in business, supply chain, IT, finance, operations or a related discipline; equivalent relevant experience considered.
- Experience in POS technical support, merchant acquiring operations, onboarding, terminal deployment and payments service delivery.
- Working knowledge of MID/TID/MCC setup, terminal parameterization, application upgrades, POS testing and incident management.
- Experience in terminal inventory, vendor coordination, repairs, procurement forecasting and device lifecycle management.
- Ability to support new acquiring client implementations, operational readiness and post-go-live stabilization.
- Strong analytical, documentation, client service, cross-functional coordination and problem-solving skills.
- Familiarity with KYC/KYB handoffs, operational controls, maker-checker, audit evidence and information security.
- Ability to work across Kenya and Rwanda stakeholders and manage competing priorities.
Performance Indicators (subject to agreement): onboarding/activation turnaround and accuracy; incident SLA performance; testing and go-live readiness; terminal inventory accuracy, dormancy and repair turnaround; reporting and control compliance.
Role Boundaries: This is an operational enablement role. KYC/KYB exception approval, commercial pricing, sales targets, contractual approvals and high-risk configuration changes remain with designated accountable functions.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.