About this role
About the Team
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.
Responsibilities:
1. Own end-to-end local logistics fulfillment for the Middle East market, with a core focus on demand research, solution design, business implementation, and day-to-day operations management; accountable for solution effectiveness, cost, delivery timeliness, and user experience metrics;
2. Drive carrier collaboration and management: establish efficient cooperation mechanisms with local logistics partners in the Middle East, and continuously improve service quality, fulfillment timeliness, and exception handling;
3. Proactively identify issues and drive optimization: based on operational data, on-ground feedback, and business reviews, identify operational gaps across collection, transportation, sorting, last-mile delivery, and exception handling; design actionable improvement plans, drive execution, and continuously improve core KPIs including SLA, delivery success rate, long-tail performance, and return rates;
4. Cross-functional collaboration and project execution: work closely with front-end, product, and customer service teams to identify key business pain points, drive cross-functional initiatives, and improve overall logistics operational efficiency and service experience.