Senior Customer Program Specialist

Req ID: 142392
Remote Position: Hybrid
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

Summary

We are looking for a proactive, results-oriented Customer Program Management Specialist to guide projects from initial kickoff through to final fulfillment. In this role, you will act as the primary bridge between our clients and internal departments, fostering strong client partnerships and ensuring flawless execution and on-time delivery within a dynamic semiconductor manufacturing environment.

Detailed Description

Performs tasks such as, but not limited to, the following:

- Customer Partnership: Act as the primary customer interface, cultivate long-term collaborative partnerships, and align program goals with client requirements.

- Program Execution: Own full lifecycle delivery commitments, covering finished goods (FG) shipments, RMA workflows, and spot-buy fulfillment.

- Cross-Functional Performance: Partner across internal teams to hit targets across on-time delivery (OTD), inventory optimization, operational revenue, and product quality.

- Daily Operations: Oversee order fulfillment operations in close alignment with production planners to ensure accurate, timely dispatch.

- Demand & Capacity Planning: Assess demand forecasts against production capacities, identify supply constraints, build risk mitigations, and strategically load customer demands into ERP systems.

- Milestones & Supply Chain: Track critical project milestones, oversee clear-to-build (CTB) material readiness, and ensure active supply chain management.

- Commercial Quotes: Prepare customer quotations and facilitate approvals and client acceptance.

- Backlog Management: Actively prioritize order backlogs to adapt to changing customer requests and schedules.

- Stakeholder Reporting: Prepare clear performance updates, management presentations, and program status reports for key stakeholders.

Knowledge/Skills/Competencies

Education: Degree in Operations Management, Engineering, Supply Chain/Planning, or a related field.

Experience: 5+ years of relevant experience in program or operations management (semiconductor industry experience preferred).

Technical Systems: Knowledge of SAP and MRP systems is strongly advantageous.

Software Tools: High proficiency in Microsoft Excel and PowerPoint, including reporting tools (experience with Excel VBA/macros preferred).

Core Skills: Strong stakeholder management, structured problem-solving capabilities, and the ability to perform effectively under pressure in a dynamic setting.

Communication: Excellent interpersonal, written, and presentation skills.

Certifications: PMP certification is a plus.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.