About this role
Easy4Pro has the mission to simplify your organization's process and save costs while providing the right market insights. Founded in 2016 by Redspher, Easy4Pro has built a strong presence in Europe and the US, currently operating in over 40 countries. A private marketplace for shipping provides companies with a transparent means of connecting with their carriers for domestic or international shipments. With Easy4Pro, businesses can centralize their supply chain process, retrieve insights in the shipping costs and real-time market prices. With its smart Business Intelligence services, companies can track their performance and make data-driven decisions.
How to apply:
Only applications via the form available here:https://forms.gle/1btVgRoYVQj3111K8 will be accepted
Easy4Pro transforms logistics with an innovative SaaS platform that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience.
In this role, you will report to the Head of Account Management in Porto, Portugal.
What you will do:
Implementation
- Work closely with our customers to support the rolling out of Easy4Pro in their organization
- Be the main contact for customers
- Analyze the market and its opportunities
- Provide training and support to users at the start phase
- Pro-actively coordinate and plan tasks and be aware of all aspects of your customer’s projects with a high level of organization
Retention & Upselling
- Customize our tool in close alignment with the customers’ requirements and evaluate their needs to offer tailor-made solutions
- Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal
- Understand and identify possible improvement ideas to our product according to the market's needs
- Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers’ journey
- Monitor & update the CRM
Other
- Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling
- Support your manager in daily project management
- Support the Customer Success Agents in case of an increased workload
Your profile:
- Must speak English fluently. Other languages are an advantage.
- University Degree, B.S. or Master, business or entrepreneurship
- A self-starter who can demonstrate a high level of organization & independence
- Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders
- Strong analytical and problem-solving skills, customer-oriented
- Experience in B2B selling digital/web applications tools
- Experience in project management
- You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.
What we offer:
- A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project.
- An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Valeo or Faurecia.
- A dynamic and international team and a nice working environment.
Redspher is a proud recipient of the Referral & Growth Culture Award 2026 from Sprad. We were recognized with the Strong Referral Culture Badge for confirming that employee referrals are a structurally embedded and successful hiring channel within our organization, and the Top Growth Culture Badge for meeting the core criteria of a lived growth culture where development is integrated into employees' experience. Learn more about our culture on our talent page at careers.redspher.com