Director, Information Technology

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Director, Information Technology

What does a successful Programme Director do at FISERV ?

As a Successful Programme Director, you will be responsible for overseeing and coordinating complex projects and initiatives that require a deep understanding of technology process and Merchant Acquiring.

You will be part of Global Business Solutions Group in the Acquiring Space, driving programmes for some of the largest banks, financial institutions, and other services in the country, launching new services and managing development and implementation of banking and financial solutions. Being a part of Technology, you will contribute towards building a strong program pipeline in compliance with local regulatory requirements, while collaborating with cross-functional teams ensuring alignment of program objectives and goals.

What will you do:

Programme Leadership:

- Work closely with Business stakeholders to participate in strategic discussion around building new features/products/partners in Acquiring domain.
- Ability to quickly come up with solution approach for the given feature enhancement to establish feasibility.
- Develop comprehensive programme plans. objectives and deliverables, ensuring alignment with the overall business strategy.
- Oversee Programme budgets, resource allocation, ensuring adherence to compliance and project plans.

Stakeholder Management:

- Collaborate closely with cross-functional teams, including Business and Portfolio Management, Operations and other relevant departments to define programme requirements, priorities and come up with End to End Program and Project plan.
- Foster Strong relationship with key stakeholders, including senior executives, business leaders and external vendors ensuring effective communication and alignment of programme objectives.
- Provide regular updates and reports on program status, financial performance, risks and mitigation strategies to stakeholders at all levels.

Program Execution

- Lead end-to-end program lifecycle, from initiation to closure, ensure effective project planning, execution and monitoring. Coordinate with PMs, BA, DEV and BAU teams to track the project to closure.
- Identify and manage risks and issues that may impact program timelines, financials, or deliverables.
- Monitor program progress and performance against established metrics, making necessary adjustments to ensure successful outcomes.
- Manage BAU incidents to ensure minimal customer impact.

What will you need to know:

- Proven experience of 15+ years as a Program Manager/Director or similar role within the Financial Services industry.
- Strong knowledge of technology platforms, operations process and Project Management principles within a technology driven environment.
- Demonstrated ability to manage large-scale, complex programs with multi-disciplinary teams.
- Excellent leadership and communication skills with the ability to influence and collaborate with stakeholders at all levels.
- Strong analytical and problem-solving skills with a focus on driving results and achieving program objectives
- Bachelor’s degree in a relevant field is required, and advanced degree is a plus.
- Team leadership, collaboration, and decisiveness.

What would be great to have:

- Project management certifications (PMP / PRINCE2/ CSM) are preferred.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour , religion , sex, sexual orientation , gender identity, national origin , disability , or status as a protector veteran .

Explore the possibilities of a career with Fiserv and Find your Forward with us !

Thank you for considering employment with Fiserv.  Please:

- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.