ICT Manager

Sha Tin College is seeking an experienced ICT Manager to lead our school’s technology strategy and infrastructure. This position will direct the routine functions of the IT department—overseeing network security, systems management, and technical support to ensure a seamless digital environment for our staff and students.

As a Google Workspace for Education school, we expect the ICT Manager to champion innovation while safeguarding student data and privacy. The role is central to ensuring that our digital ecosystem reflects our school values — Be generous, Be inclusive, Be responsible, Be curious —and supports our purpose: We challenge our students to make meaningful contributions to the world.

Job Specifications / Main Accountabilities

STRATEGY & PLANNING

- Work with line manager on ICT strategic planning and take overall responsibility for the management and development of the infrastructure of the school’s ICT network, liaising with key colleagues at STC and ESFC to ensure that ICT services meet curriculum and office needs.
- Maintain a holistic view of the school’s ICT capabilities and contribute to continuous improvement to meet future needs, ensuring inclusivity and accessibility for all users.
- Keep abreast of new technological developments in ICT, assess their implications for STC, and present proposals with recommendations to line manager, fostering curiosity and innovation.
- Plan for major development of the ICT service and project manage their implementation, ensuring responsible stewardship of resources.

BUDGET & LINE MANAGEMENT

- In conjunction with line manager, contribute to the ICT budget planning process to ensure the most effective and efficient use of available funds.
- Liaise with appropriate staff to order equipment and software, deal with suppliers regarding ICT-related business, including leading the tendering process for ICT-related products, and manage the central ICT equipment budget economically.
- Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance and training. Promote a generous and inclusive team culture that values collaboration and professional growth.
- Participate in training and other learning activities and performance development as required.
- Participate in and contribute fully to Support Staff Senior Leadership Team meetings.

SYSTEMS MANAGEMENT

- Manage the installation, configuration, maintenance and upgrading of the school’s networked systems, software and applications.
- Manage user accounts, servers, workstations, routers and switches; diagnose faults and problems and carry out remedial action, liaising with suppliers and their technical teams when required, in order to maintain an effective service on the school site.
- Provide school-based support for ESF core systems.
- Perform advanced diagnostic procedures on hardware, peripherals and applications as required.
- Ensure safe and reliable running of the ICT infrastructure in order that the integrity and security of the network is maintained at all times, including ensuring that a full disaster recovery programme is in place.
- Manage all systems of electronic communication and access for students and staff on the school networks, ensuring security of files and appropriate access to systems.
- Lead the vetting and approval of educational technology applications, with a particular focus on data security, privacy, and child safeguarding.
- Be the main point of reference for day-to-day eventualities and manage the response system to deal with network queries and problems promptly, reducing user frustration.
- Ensure the IT team supports staff and students in the use of ICT equipment and peripherals, answering queries and demonstrating correct usage of specific programmes/systems to ensure equitable access for all users.

POLICY COMPLIANCE

- Comply with policies and procedures relating to health, safety and security, confidentiality and data protection, investigating issues and raising any concerns with line manager.
- Maintain the school’s overall compliance with relevant data protection and freedom of information requirements, ensuring responsible practice in copyright, computer misuse, and data protection. Act in an advisory capacity for staff on enquiries relating to the release of information.
- Uphold and promote the school’s values and purpose in all ICT practices, ensuring that technology supports students in making meaningful contributions to the world.
- Adhere to school policies at all times whilst ensuring safe working practices are followed in accordance with the School’s Health and Safety policies.

Any other duties as reasonably assigned by the School in line with policy and practice for the rotation of duties.

Core Professional / Technical Competencies required

Abilities

- Appreciation of our school values and ability to develop a positive workplace culture.
- Excellent interpersonal skills, including the ability to communicate with non-technical staff at all levels about technical matters.
- Experience supervising a PC support team to provide high-quality service to users.
- Clear understanding of how to identify and manage ICT operational risks, including cybersecurity and safeguarding considerations.

Knowledge

- Extensive knowledge of Google Workspace, Windows operating systems and industry-standard software applications.
- Knowledge and experience of budget planning, management, and procurement.
- Specialist networking skills relating to managing active equipment, including wireless technology.
- Ability to create customised solutions and applications for data tracking and management.
- Experience setting up, managing, and developing both legacy and new systems.

Core Soft / Transferable Competencies required

- Ability to communicate effectively in English is essential; Cantonese is desirable.
- Strategic mindset with the ability to proactively identify improvements to work processes.
- Good judgement and responsible decision-making.
- Ability to lead a team effectively by developing and maintaining a positive, inclusive approach to teamwork that brings out the best in individuals.
- Proactive in identifying problems and taking responsibility for solutions.
- Ability to work under pressure with tight timeframes.

Education

Qualification in systems & communication engineering is desirable

Experience

Minimum 5 years of experience, exposure to Education institutions is highly desirable

Development / Training to support role competencies

Development activities

To be negotiated as part of the performance management process

Relevant courses

To be negotiated as part of the performance management process

Notes:

The school’s aims and code of conduct should be embraced and promoted. The School’s policies should be adhered to at all times whilst ensuring safe working practices are followed in accordance with the school’s policies relating to Health & Safety.

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

For enquiries, please contact Hazel Tong @ 26991811 or Email: [email protected]

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.  We strongly recommend early applications as we reserve the right to appoint candidates earlier than the closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

About Us

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.

There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools.
www.esf.edu.hk

About the Team

ESF Sha Tin College is committed to providing the best possible teaching and learning experiences for every individual through the medium of English. The education provided leads to a variety of internationally recognised examinations, granting students access to higher education and career opportunities worldwide.
Unique to Sha Tin College is a culture where we take responsibility for fulfilling our own potential and that of others for the good of humanity at all levels. Ample opportunities exist to challenge students to become mature, open-minded, caring, responsible and committed individuals with a passion for learning, creativity, sports and a sense of compassion.
With commanding views over the Sha Tin countryside, the College boasts a swimming pool and multi- purpose sports hall, music rooms, drama studios, design and technology workshops, science labs and a food technology centre, Senior School Centre, climbing walls, and a Counselling and Well-being Centre.
https://shatincollege.esf.edu.hk