About this role
We are looking for a Coordinator Customer Service to join our Customer Service team, based in Manama, Bahrain.
The Coordinator Customer Service is responsible for ensuring correct release documents are issued to customers against collection revenues. Also, Handling exports & import related inquires.
Role Reports to:
Customer Solutions Specialist
Industry Knowledge
- 1-2 years industry experience in Shipping industry
- Degree in shipping, logistics or related field
- Good knowledge imort and export docuementation procedures
- Familiar with shipping operation and ability to make a decision.
- Sharp analytical & statistical skills
- Ability to take initiative and able to work under pressure
- Customer service orientated
- Attention to details and effeicent problem solving
- Clear written and verbal communication
- Resolution and ability to deligate
Business Systems/IT
- Awareness of data quality and acurrecy importance
- Good knowledge of user application systems (SAP, FIS, , MS Office, Word, Excel)
- Process knowledge & systems support optimization
- Ability to promptly process data and request under pressure
- Understanding of data quality benchmarking and management