Operational Resilience Manager

Imagine being able to see exactly what Heathrow needs to keep operating: which processes depend on which systems and assets, what happens when something fails and what the exact recovery sequence is. Resilience at Heathrow has been evolving; technology has created new risks but also new opportunities to understand and manage disruption differently. Adapting to this change, we’ve shifted our focus from a traditional document-based contingency planning approach towards structured data, digital workflows and decision-supporting tools. The goal is resilience plans that react dynamically to the needs of the operation. Blending analogue ways of working (who doesn’t love a whiteboard) with a digital capability that enhances our understanding of critical decision points and paths. We want resilience plans to leverage available operational data, be integrated alongside existing operational systems and ultimately help Heathrow to anticipate disruption, make better decisions and recover faster.

- Experience in operational resilience, business continuity, operational planning, risk management, or a related discipline within a complex operational environment.
- Experience analysing operational processes, systems, dependencies, and data to identify risks, vulnerabilities, and opportunities for improvement.
- Strong stakeholder management and influencing skills, with the ability to build effective relationships and collaborate across multiple business functions.
- Experience delivering projects, operational improvement initiatives, or resilience-related programmes from concept through to implementation.
- Ability to facilitate discussions, challenge constructively, and drive accountability to achieve resilience and operational planning outcomes.
- Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly to a range of audiences.

Ideally you`ll also have:

- Experience within aviation, transport, infrastructure, utilities, emergency services, or other operationally critical and regulated environments.
- Knowledge of resilience frameworks, business continuity principles, incident management, or contingency planning methodologies.
- Experience using data visualisation, process mapping, workflow management, or decision-support tools to support operational planning and resilience activities.
- Experience conducting exercises, scenario testing, operational readiness reviews, or lessons-learned activities.
- Knowledge of Heathrow's operational environment, key dependencies, and stakeholders.
- Experience applying data and insights to support decision-making, operational recovery, or continuous improvement initiatives.