About this role
Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets. Core skills you’ll bringProduction monitoring, daily health checks, and availability managementIncident and problem management, including P1/P2 incidents and root cause analysisTechnical and functional production support, with SLA/KPI adherenceCI/CD deployments, environment management, and change/release processesBackup, recovery, security, and service request managementNice-to-haveExperience with automated scaling and capacity managementKnowledge of backup retention policies and Business Continuity Planning (BCP)Experience with production/non-production environment synchronisation and data refreshesFamiliarity with performance tuning and recurring incident preventionThe impact you'll createEnsure application availability, reliability, and smooth production operationsResolve incidents within SLA, improve first-time resolution, and reduce MTTRDrive root cause analysis and prevent recurring issues through problem managementEnsure safe deployments, effective backup and recovery, and compliance with security policiesMaintain service quality through proactive monitoring and SLA/KPI reporting What supports your journeyPeople are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.