About this role
Join the Jolly Team!
$75k - $120k+
Hourly Plus Commission, Bonuses, Spiffs
At Jolly, we're not just fixing heating and cooling systems — we're reimagining how the world experiences home services!
We're looking for an experienced, motivated, and customer-focused HVAC Service Technician to join our growing team. If you're passionate about solving problems, delivering exceptional service, and taking pride in your work, we want to meet you!
As an HVAC Service Technician, you'll play a key role in keeping our customers comfortable and confident in their homes. You'll diagnose, maintain, and repair residential heating and cooling systems while providing the kind of experience that makes Jolly a name our customers know and trust.
What You'll Do
- Diagnose, troubleshoot, repair, and maintain residential HVAC systems, including air conditioners, furnaces, heat pumps, and related equipment.
- Perform thorough inspections and preventative maintenance to ensure systems operate safely and efficiently.
- Identify system concerns and educate homeowners on repair, maintenance, and replacement options.
- Provide honest, clear recommendations that help customers make informed decisions about their home comfort.
- Deliver an exceptional customer experience through professionalism, communication, and attention to detail.
- Accurately document service calls, findings, repairs, and recommendations using company software.
- Follow all safety procedures, industry standards, and company policies.
- Maintain a clean, organized, and professional company vehicle and work environment.
- Collaborate with dispatch, customer experience representatives, installers, and fellow technicians to ensure a seamless customer experience.
- Participate in ongoing training, team meetings, and professional development opportunities.
- Contribute to a positive, team-first culture by demonstrating Jolly's core values every day.
Qualifications
What We're Looking For
- Previous experience in residential HVAC service, diagnostics, and repair.
- Strong understanding of heating, cooling, refrigeration, electrical, and airflow systems.
- Valid driver's license with an acceptable driving record.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to confidently explain technical information in a way homeowners can understand.
- Self-motivated, dependable, and committed to delivering high-quality work.
- Comfortable using technology, mobile devices, and service management software.
- Ability to perform the physical requirements of the position, including lifting equipment, climbing ladders, and working in attics, crawl spaces, and varying weather conditions, with or without reasonable accommodation.
- Willingness to participate in an on-call rotation as needed.
What Sets You Apart
- Experience with a variety of residential HVAC equipment and manufacturers.
- NATE certification or additional industry training.
- Experience using ServiceTitan.
- A passion for educating customers rather than simply selling services.
- A desire to continuously improve your skills and grow within the HVAC industry.
- A team-first attitude and willingness to support others.
Why Jolly?
At Jolly, we believe our people are what make us different. We're committed to creating an environment where employees feel supported, challenged, appreciated, and excited about their future.
Here's what you can expect:
- Competitive compensation based on experience and performance.
- Medical, dental, vision, and life insurance options.
- 401(k) with up to a 4% company match.
- Paid time off and paid holidays.
- Company-provided vehicle and uniforms.
- Ongoing technical training and professional development.
- Opportunities for career advancement and internal growth.
- Employee recognition, team events, and a culture that celebrates wins.
- Opportunities to give back to our community.
- A supportive team that believes in doing the right thing and having fun along the way!
The Jolly Way
Our team lives by six core values:
- Do the Right Thing: Lead with integrity, honesty, and accountability.
- Winners Work: Show up ready to work hard and take pride in what you do.
- Be the Name: Deliver an experience that makes customers proud to recommend Jolly.
- Here to Serve: Put people first — our customers, teammates, and community.
- Win the Day: Bring your best effort and make every day count.
- Don't Hesitate to Educate: Share your knowledge and help others grow.
Ready to Reimagine Home Services?
If you're an HVAC Service Technician who wants more than just another job, we want to hear from you!
Join a team where your skills matter, your growth is encouraged, and your work makes a difference every day.
Come Be Jolly!