About this role
STRONGBUILT PLUMBING & AIR (AZ)
Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!
Position Summary
As an Electrical Service Manager, you'll lead our team of technicians, keeping the department
running efficiently while upholding the standard of service that has built our reputation in the
community. This role offers a meaningful path forward for someone ready to grow into broader
leadership, and we're committed to investing in your long-term success.
Key Responsibilities
Lead, coach, and mentor electrical service technicians to achieve performance goals and
career development
Conduct regular team meetings, ride-alongs, and performance reviews
Oversee scheduling, routing, and daily assignments for technicians
Monitor job progress to ensure timely completion, efficiency, and quality workmanship
Provide technical support and problem-solving assistance to technicians as needed
Ensure compliance with NEC, OSHA, and local regulations
Handle escalated customer concerns with professional, timely resolutions
Review estimates, invoices, and recommendations for accuracy and professionalism
Track key performance metrics, including revenue, average ticket, conversion rates, close
rates, callbacks, and customer satisfaction
Monitor job costing, labor utilization, and department profitability
Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize
costs and ensure availability
Recruit, onboard, and train new team members to build a strong service workforce
We Offer
Weekly pay with incentives and bonuses
401(k) retirement with company match
Holiday pay, vacation pay, & paid time off
Company events & parties
Health benefits including medical, dental, vision, life insurance, & long and short-term
disability insurance
Qualifications
Requirements
Education
High school diploma or equivalent required
Associate's or Bachelor's degree in Business, Management, or related field preferred
Experience
5+ years of electrical service experience, with at least 2 years in a leadership or management
role
Journeyman or Master Electrician license preferred (may vary by state)
Licenses/Certifications
Valid driver's license with clean driving record required
Knowledge, Skills, and Abilities
Strong technical knowledge of electrical service, troubleshooting, and repair practices
Proven leadership, coaching, and team development skills
Strong communication, customer service, and problem-solving abilities
Proficiency with ServiceTitan or similar field/service management software preferred
Physical Demands and Conditions
Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during
field support
Work Environment/Travel
Primarily office-based with frequent field visits and ride-alongs with technicians
May require evenings, weekends, or overtime to support customer and operational needs
Ability to pass background check and drug screening