About this role
About the job
Here at National Highways we currently have an opportunity for a Network Operations Manager to join our team in the Yorkshire North East Region. This role will be responsible for leading the 24/7 Regional Operations Centre (ROC), ensuring we are delivering a high quality, customer focused service across our regional network.
- Providing leadership and direction to Operations Managers, Team Managers and ROC Operators
- Accountable for the ROC team performance including continuous improvement, engagement and people development
- As a member of Service Delivery leadership team, you will contribute to the delivery of the regional business plan
- Accountable for resource planning, continuously assessing capacity and capabilities in the ROC ensuring resilience and business continuity planning to deliver the ROC agenda
- Accountable for achieving ROC Key Performance Indicators (KPI) and contributing to corporate KPIs by working with key stakeholders and partners
- Leading the ROC team to deliver critical business activities including proactive network management, incident response and crisis management, operational planning, asset defect identification and stakeholder engagement
- Maintaining the customer experience and ensuring safety considerations are at the forefront of decision making, ensuring effective deployment of resources and management of activities needed to monitor, maintain and resolve issues.
About you
- Strong understanding of a 24/7 control room and a fast-paced operational environment
- Proven people leadership and team management experience to achieve high-quality outcomes for customers and delivery of KPI’s
- Experience in resource planning, resilience and business continuity planning
- Traffic and incident management practices, procedures and protocols is preferred
- Strong stakeholder management and partnership working
About us
Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.