About this role
What You'll Be Doing
- Serve as the primary point of contact for global teams and leadership on all matters relating to India business / office operations.
- Take overall ownership of business office operations, ensuring all business functions run smoothly and in line with company goals.
- Ensure office facilities and essential services (internet, power backup, security, housekeeping, etc.) are reliable and well maintained, with issues resolved promptly.
- Oversee vendor relationships and service contracts, holding vendors accountable to agreed service levels and costs.
- Define, document, and enforce operational processes, and ensure teams follow them consistently.
- Own the operations budget for the India offices, approving spend and monitoring costs against plan and budget.
- Manage urgent, sensitive, or unclear matters with discretion and sound judgement, ensuring clear communication, timely follow-up, and appropriate escalation.
- Partner with leadership to align priorities, drive accountability on action items, and implement operational initiatives that support the company's growth.
- Support stakeholders onboarding and operational coordination where the India team is involved, ensuring a consistent and professional experience.
- Deliver regular reporting and updates to leadership on the performance, risks, and priorities of India operations.
- Strengthen processes and documentation to reduce single-point dependencies and ensure operations remain consistent, scalable, and resilient.
- Provide leadership with clear and consistent visibility into global operations, including ongoing activities, operational challenges, risks, and escalations, ensuring timely communication and resolution of issues across regions.
- Take full ownership of assigned operational initiatives, challenges, and processes, driving them from identification through execution and resolution.
- Proactive Problem-Solving: Anticipate operational challenges, identify potential risks and bottlenecks, and proactively implement solutions before they impact business performance.
What You Bring
- Bachelor's degree in business administration, management, commerce, or a related field; an MBA or Master's in Management is preferred.
- 5+ years of experience in business operations, office administration, or a related role, ideally within a professional services, IT, or consulting organization.
- 2+ years of experience in a managerial role, overseeing teams, vendors, or operational functions.
- Proven experience establishing or scaling business operations in a high-growth environment.
- Strong working knowledge of Indian statutory compliance and office administration, including labour law, PF/ESI, GST, and related processes.
- Proficiency with standard business tools, including Google Workspace or Microsoft Office, Slack, and spreadsheets.
- Exceptional organizational skills, with the ability to manage competing priorities in a fast-paced environment while maintaining composure.
- Excellent written and verbal communication skills in English, with experience collaborating with global teams across time zones.
- Sound judgement, discretion, and diplomacy in handling confidential and sensitive matters.
- Ability to work from our Noida office 5 days a week and travel to our Hyderabad office once a month.