About this role
Why us?
Iconic architecture, a vibrant culinary scene, beautifully landscaped public spaces, and world-class museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can explore everything from shopping along Michigan Avenue to viewing celebrated works at the Art Institute of Chicago. Yet for many, the most restorative moments happen within our own spa and fitness facilities — a tranquil retreat above the energy of the city.
As a Women’s Fitness & Spa Attendant, you are a steward of wellness and serenity. You create an environment that feels calm, immaculate, and safe — ensuring every guest experiences comfort, privacy, and thoughtful attention to detail. From maintaining pristine locker rooms and fitness spaces to anticipating guest needs with warmth and discretion, your presence helps transform a simple visit into a rejuvenating escape.
Recognized globally as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will reflect the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are supported and quality of life is enhanced, you will be empowered to create meaningful wellness experiences — for our guests and for each other.
Job Overview
Spa Cleaning Attendant are responsible for the cleanliness and sanitation of the Spa and Fitness Center’s public areas, treatment rooms and locker rooms. Ensures all areas are properly stocked with supplies, towels and linen.
Responsibilities
- Maintain clean and sanitary areas including, but not limited to, cleaning the Spa facility, fitness center, locker rooms, showers, vanities, machines and equipment in accordance with federal, state, local and company standards.
- Acknowledges and responds to guests needs and inquiries in an efficient and friendly manner.
- Stock and replenish the facility with supplies and products, including, but not limited to clean towels, fresh water, drinking cups, etc.
- Monitor facility use to ensure guest safety.
- Instructs guests where they may change and/or dress for treatments and experiences.
- Maintain all guest lounge and deck areas in neat and sanitary condition.
- Maintain all spaces in a fashion that ensures neat, safe and sanitary conditions.
- Ensure that guests are properly checked in and out of lockers as necessary.
Qualifications
Education/Formal Training
High School Diploma or GED
Experience
Minimum of 2 years personal training
Knowledge/Skills
- Must be able to effectively communicate with guests and employees.
- Demonstrate a positive and friendly demeanor at all times.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Full range of motion- Ability to demonstrate and perform all movements- includes continuous changes from standing, walking, kneeling, bending, crouching, climbing, crawling, squatting, lifting, pushing and pulling.
- Lift 25 pounds
Environment
95% indoor
Benefits
Accrual PTO Plan
Medical, dental, & vision insurance
Wellness incentive medical premiums
Eligible to participate in the Company’s 401(k) program with employer matching
Flexible spending accounts options
Basic Life and AD&D insurance
Short-term disability options
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
$24 - $26/Hourly