Project Coordinator

Project Coordinator – Professional Services PMO

Accelerate Performance.

About CAI Software

CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner.

With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company.

This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant print operations. Our solutions help customers manage complex production environments, improve operational visibility, and deliver high-quality products efficiently and profitably.

CAI India

CAI India is a strategic investment in the company's future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

About the Role

CAI Software is seeking a Project Coordinator – Professional Services PMO to join our Graphic Communications Professional Services team in Bangalore, India. Partnering closely with the PMO and regional leaders, you will manage the operational side of project delivery in NetSuite — creating opportunities for incremental services, assigning resources, and coordinating consultants across multiple workstreams, including work that falls outside a traditional project structure. You will play a key role in keeping project data, resourcing, and consultant activity accurate and aligned with PMO standards.

What You'll Do

- Create and maintain NetSuite opportunities for incremental services (change requests, add-on work, extensions) in partnership with Project Managers and Sales/Account teams

- Assign and update consultant resources on projects and tasks in NetSuite, ensuring allocations reflect actual and planned work

- Coordinate consultant schedules and priorities across multiple workstreams, including non-project work such as support-type engagements, ad hoc requests, and internal initiatives

- Monitor utilization and availability, and flag over- or under-allocation to the PMO and Project Managers

- Maintain data integrity in NetSuite across project setup, task assignments, and time and forecast alignment

- Support Project Managers with administrative tasks including kickoff logistics, status tracking, documentation, and follow-ups

- Provide inputs for forecast, utilization, and resource reporting

- Follow PMO methodology, templates, and process guidelines, and proactively suggest improvements

What We're Looking For

- 2+ years of experience in project coordination, resource management, or professional services operations

- Working knowledge of NetSuite or a similar PSA/ERP tool (preferred)

- Strong organization, communication, and prioritization skills

- Comfortable working with consultants, Project Managers, and sales stakeholders

- Detail-oriented, with sound judgment on when to escalate

Why Join CAI

At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work.

Our four pillars define how we deliver for customers — and how we work:

- Built to Fit - Fits how your business runs so performance comes standard

- Built to Expedite - Speeds time to performance without heavy lifts or delays.

- Built to Deliver - AI turns action and insights into measurable performance.

- Built to Scale - Sustains and scales performance without disruption.

CAI Software is an "EEO/Veterans/Disabled employer."

Benefits & Remuneration

- Competitive salary and comprehensive benefits package

- Hybrid work environment

- Generous holiday allowance and additional employee perks

- Strong focus on Individual Career Development (IDP)

- Clear progression plan with opportunities for a long-term career within the business

- Future opportunity to build and lead your own team as the business grows

- Exposure to global teams and customers

- Be part of a leading ERP software vendor serving Manufacturers, Food & Beverage producers, processors, distributors, and the Print Industry

- Join a collaborative, values-led team committed to growing the business and enabling customers to thrive

Equal Employment Opportunity

CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation

CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact us at [email protected] or send an e-mail with your specific accommodation request.

Pay Transparency Nondiscrimination

CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).