About this role
Key Responsibilities:
- Provide administrative and operational support to Customer Care Operations (CCO), including Contact Centre, Branch Services, Telesales, and Recovery & Service Quality.
- Prepare and maintain departmental reports, dashboards, workforce statistics, productivity reports, and management information to support operational performance monitoring and decision-making.
- Manage procurement activities, budget tracking, invoice processing, and vendor coordination to ensure effective utilization of departmental resources.
- Maintain office asset inventory, access rights, distribution lists, and staff records, ensuring accuracy and compliance with corporate policies.
- Ensure the smooth day-to-day running of the department, including records management, facilities coordination, office supplies, equipment maintenance, workplace safety, and security requirements.
- Coordinate staff onboarding, offboarding, transfers, and employee lifecycle activities, including system access, induction, training, and logistics arrangements.
- Serve as the key liaison for operational and administrative matters, working closely with internal stakeholders such as Human Resources, Office Services, Information Technology, Procurement, Finance, and other business units.
- Support business continuity, operational readiness, staff welfare initiatives, departmental events, townhalls, and employee engagement activities.
- Manage departmental communications, meeting schedules, documentation, and follow-up actions to ensure timely execution and closure.
- Maintain confidentiality of sensitive information and records in accordance with company policies and regulatory requirements.
- Support process improvement, automation, reporting enhancement, and special projects to drive operational efficiency and service excellence.
- Undertake any other duties, assignments, or projects as assigned by supervisor.
- Apply Income Competencies to all tasks undertaken .
Requirements:
- Education: Polytechnic/Degree
- Professional/Trade Qualification: NA
- Experience: Preferably minimum 1-2 years of working experience in relevant field
- Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook)
Other Competencies & Traits:
- Manage multiple priorities effectively in a fast-paced environment.
- Take ownership and deliver results with a high level of accountability.
- Execute plans with discipline, attention to detail, and a customer-centric mindset.
- Demonstrate high energy, creativity, and strong organizational skills in planning and executing staff engagement, wellness, and team-building activities that foster a positive and inclusive workplace culture.
- Be proactive, resourceful, and adaptable in handling diverse operational and administrative responsibilities.
- Communicate confidently and collaborate across teams and stakeholders.