I2C DS Collection & Dispute Mgmt Team Lead

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Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
People Leader

All Job Posting Locations:
Mumbai, India

Job Description:

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Team Lead, located in Maharashtra, India.

Job Overview

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals   located   in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the   Invoice to Cash   process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITC   Collections & Dispute Management   Team Lead   -   is responsible for   managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

Key Responsibilities:

Collections & Accounts Receivable Management

- Own strategic management of customer collections and open receivables for complex and   high ‑ value   accounts through proactive engagement, negotiation, and advanced dispute resolution techniques.

- Influence and drive desired customer payment behavior to   optimize   cash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.

- Lead performance management of collection KPIs against Service Level Agreements (SLAs),   identifying   gaps and driving corrective actions.

- Perform advanced AR forecasting, trend analysis, and root cause analysis to   anticipate   risks and enable proactive portfolio management.

- Provide   senior ‑ level   oversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks as   appropriate .

Dispute Management

- Own   end ‑ to ‑ end   dispute lifecycle for a portfolio of strategically important,   high ‑ risk , or   high ‑ revenue   customer accounts, from investigation through resolution and financial posting.

- Act as a Senior Subject Matter Expert (SME) for complex,   non ‑ standard , or escalated disputes,   leveraging   deep functional and business knowledge.

- Manage and oversee   non ‑ disputed   credits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, and   timely   resolution.

- Provide   expert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

- Participate in or lead   customer ‑ facing   negotiations to resolve disputes, protect revenue, and strengthen   long ‑ term   customer relationships.

- Proactively   identify , prioritize, and execute process improvement opportunities,   leverage   available technology and tools, and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

- Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to drive   end ‑ to ‑ end   I2C effectiveness.

- Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.

- Influence   cross ‑ functional   decision making by providing insights, recommendations, and risk assessments.

- Support leadership through advanced analysis,   executive ‑ ready   reporting, and   high ‑ impact   special projects as   required .

Qualifications:

Education:

- A minimum of a bachelor’s level degree or equivalent is   required , preferably in accounting, finance, or related business discipline.

- CPA, CMA,   MBA   and/or other financial certifications   is   preferred

Experience and Skills Required:

- 4-6   years of relevant work experience

- Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive   expertise   in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.

- Strong customer engagement skills (including   ability   to manage difficult customers) for both internal and external stakeholders .

- Capable of shaping and defining solutions and strategies for customer portfolios

- Advanced Negotiation and communication skills

- Able to s upport and prepare foundational analysis for evidence-based decision making.

- Present results and strategies to senior leadership.

- Change Management   Skills preferred

Required Knowledge, Skills, and Abilities:

- Fluent in English for communication, for both oral and written

- Technology   proficiency   in Microsoft Office and ERP

- Strong collaboration,   influencing , change and communication skills with strategic mindset.

Preferred Knowledge,   Skills   and Abilities:

- Knowledge of SAP systems

- Foreign language capability is a plus

- Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

- Digital/ intelligent automation capabilities.

- Foreign language capability is a plus

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via   https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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#DePuySynthesCareers

Required Skills:

Preferred Skills:
Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Consulting, Detail-Oriented, Developing Others, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Inclusive Leadership, Leadership, Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented