Client Calls & Booking Coordinator

Responsibilities

About the Role:
We are looking for a confident, friendly and organised Client Calls & Booking Coordinator to join our growing team at Stamp Duty Advisory Services Ltd.
This is a primarily telephone-based role, focused on answering incoming calls, speaking with prospective clients, providing clear information about our services and arranging client review appointments.
The successful candidate will be the first point of contact for many of our clients, so a professional telephone manner, excellent communication skills and the ability to build rapport quickly are essential.
Key Responsibilities
• Answer incoming telephone calls promptly and professionally.
• Welcome prospective clients and establish the reason for their call.
• Explain our service and the next steps clearly, using approved information and guidance.
• Ask relevant initial questions to understand the client's circumstances and suitability for a review.
• Book client review appointments accurately, taking account of team availability.
• Confirm booking details and ensure clients understand how and when their appointment will take place.
• Make outbound calls to follow up on enquiries, contact prospective clients and confirm appointments, as required.
• Maintain accurate records of calls, client details, enquiry outcomes and bookings.
• Liaise with colleagues to ensure clients are booked with the appropriate team member.
• Handle general queries confidently and refer questions outside the scope of the role to the relevant colleague.
• Follow company processes and call guidance consistently.
• Provide a warm, helpful and professional experience for every caller.

Requirements

Essential Skills & Experience:
• Previous experience in a customer-facing telephone role; BPO or call-centre experience is highly desirable.
• Clear, confident and professional spoken English.
• Excellent listening and communication skills.
• A friendly, approachable telephone manner and the ability to build rapport.
• Strong organisation and attention to detail, particularly when recording client information and arranging appointments.
• Confidence managing calls efficiently while remaining patient and personable.
• Comfortable using computers and basic business systems to record information and manage bookings.
• Reliable, punctual and able to work within a structured process.
• A positive, proactive attitude and willingness to learn.

Personal Attributes:

The ideal candidate will be:
• Warm, professional and personable.
• Confident speaking with a wide range of clients.
• Patient, calm and courteous, including when callers are unsure or frustrated.
• Organised, accurate and dependable.
• Motivated to achieve booking and service standards without making callers feel pressured.
• A supportive team member who communicates well with colleagues.

Work Arrangement
• Work Setup: On-site
• Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work, inclusive of one 1 hour lunch break

Perks & Benefits
• Day 1 HMO & Protection: Prioritize your peace of mind! Secure your health with HMO coverage right on day one, plus full life and accident insurance.
• Go Global: Build your portfolio with international accounts and continuous upskilling to fast-track your career.
• Workplace Perks & Great Culture: Work out of a sleek Ortigas hub, snag flexible work options, and enjoy a vibrant team culture packed with regular events and dedicated HR support every step of the way.