About this role
Job Purpose
To supervise and coordinate fleet operations, ensuring timely vehicle availability, efficient service delivery, and compliance with operational procedures, while managing workforce scheduling, supporting team performance, customer service, and accurate operational reporting.
Principal Accountabilities
1. Fleet Operations & Vehicle Services
- Supervise assigned fleet operations staff, ensuring timely and efficient vehicle availability, distribution, and the provision of replacement vehicles to customers whose vehicles are under maintenance or accident repair, withinndelegated authority.
- Supervise daily fleet operations by following up with relevant teams on maintenance and repairs to ensurevehicles remain in good condition and are available for operational use. Ensure compliance with SOPs and supportnsmooth daily operations.
2. Process Control & Documentation
- Ensure fleet operational procedures/replacement are properly followed and documented by Fleet Controllers/fleetassociates, maintaining accuracy and timeliness in vehicle allocation and service execution.
- Verify and validate daily replacement reports, ensuring all transactions, customer details, and vehicle information nare accurately recorded and completed.
3. Fleet Monitoring & Inventory Management
- Monitor vehicle inventory and availability through the team, ensuring accurate tracking of vehicle status, location,and condition to support operational requirements.
- Ensure all vehicle registrations and licenses are valid and renewed on time through the team.
4. Technical Approvals (Within Authority)
- Review and approve battery and tire requests within delegated authority limits, ensuring compliance with safety nstandards, operational procedures, and technical requirements.
5. Team Supervision & Development
- Coach and guide team members, support their skill development, set performance expectations, and conduct regular performance follow-ups with constructive feedback.
- Oversee driver assignments, roster planning, and leave scheduling. Ensure adequate coverage during absences,
- instruct and monitor roster adjustments, and communicate operational updates from the company or client to staff.
6. Customer Service Management
- Handle and resolve customer complaints and inquiries related to replacement vehicles and return processes, ensuring timely response and maintaining service quality standards.
8. Violations Management
- Supervise the handling of vehicle violations, ensuring timely identification, customer notification, resolution within required timelines, and proper reporting through the team.
9. Reporting & Operational Monitoring
- Consolidate routine operational reports related to fleet operations, replacement, fleet activity, and serviceperformance, ensuring accurate data collection and validation from Fleet Controllers/Fleet associates and teammembers.
- Highlight operational issues, customer complaints, service delays, and exceptions to management to support timely decision-making and corrective actions, while maintaining accurate records for operational visibility.
10. Health, Safety & Environment (HSE)
- Ensure team compliance with HSE procedures and safety guidelines.
- Monitor daily vehicle safety checks and minor incidents, reporting hazards to management.
- Support safety awareness initiatives and provide guidance on safe work practices.
Required Qualifications
Education - Bachelor's Degree
Specialization - Business Administration, Logistics, Automotive, or related field (preferred).
Professional/Technical Certification:
- Valid Qatar Driving License, HSE/Safety certification
- Fleet management certification preferred but not mandatory.
Years of Experience - Min 7+ years of experience