Senior Manager - Client Servicing

Dentsu International Americas, LLCMumbai, MaharashtraOn-siteFull-timeStaff, 8–12 yearsListed 51 minutes ago

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About this role

Lead strategic client relationships, drive retention, and act as the primary point of contact while shaping long-term business and media strategies.

Job Description:

- Strategic Client Relationship & Retention: Serve as the strategic business lead and the primary POC for your brands; lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and annual strategy roadmaps.

- Media Planning & Integrated Strategy: Conceptualize and deploy full-funnel digital campaigns across performance (lead gen, conversions, ROI) and brand building using planning and research tools (e.g., GWI, CCS, Similarweb, TAM).

- Revenue Growth, Upselling & Pitching: Expand account revenue through organic upselling, cross-selling media/creative services, and collaborating on high-stakes new business pitches.

- Cross-Functional Orchestration: Coordinate with internal media, performance, creative, analytics, and tech teams to ensure on-time delivery of SOWs, campaign milestones, and media SLAs.

- Account Commercials & Governance: Oversee financial health, contract renewals, scope definitions (SOWs), invoicing, and fee negotiations.

- Team Leadership & Mentorship: Supervise account managers and planners, refine reporting standards, and foster talent development

Location:
Mumbai

Brand:
Iprospect

Time Type:
Full time

Contract Type:
Permanent