Customer Success Manager

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

ABOUT US
Route Mobile is a leading Cloud
Communication Platform provider, catering to enterprises, over-the-top (OTT)
players and mobile network operators (MNO). Our range of enterprise
communication services includes smart solutions in Messaging, Voice, Email, and
SMS Filtering, Analytics & Monetization.
Since its inception in 2004, Route
Mobile has been enhancing mobile communications through technology upgrades and
product innovations; meeting the needs of a diverse clientele across
geographies. Our customizable, user-friendly, and effective solutions enable
enterprises and mobile operators to deliver efficient services to their
customers.
We are looking for an Customer
Success Manager to join our team working with our global network of
telecommunication partners and our internal experts to expand the partnership
strategy to deliver the Route Mobile service.
Job Description –
Customer Success Executive/Manager
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Working with your accounts to grow their usage and product adoption
Advocate for your customers internally as you work cross-functionally with Sales, Development, and Product teams
Identify expansion opportunities and partner with Sales to successfully seize these opportunities
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Developing solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience
Monitoring the performance of existing solutions to identify areas for improvement
Working with development teams to ensure that projects meet requirements and deadlines
Evaluating new technologies and recommending them for implementation where appropriate
Reporting progress on projects to clients and stakeholders throughout the duration of a project

KPIs:
Positive DM Growth
Revenue Growth in existing accounts
Innovation Index
Product Tenancy

Your profile

What do we offer you?

- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!

- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.

- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.

- We are, of course, committed to sustainability. What else did you think?

- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)

- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.

- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.

- And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click here (or apply) to discover what else we offer.

Skills:
Strong presentation, meeting facilitation, organizational and written communication skills
3-6 years’ experience in customer success, account management, consulting, solutions engineering or related field
Out-of-the box thinker with a customer first approach
Top-shelf problem solving skills
Active team player, self-starter, and multitasker who can quickly adjust priorities
A tendency for relationship building
Relevant Industry knowledge