About this role
Description
WS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of engineers, supply chain specialists, and operations managers, experiencing an inclusive culture that empowers you to own bold ideas to completion.
We are looking for a highly motivated Network Technician to join Global Network Delivery (GND). This role involves delivering hardware, configuration, and fiber connectivity of scaling projects across multiple data center locations. The ideal candidate is highly autonomous, detail-oriented, with strong communication skills and significant experience supporting large-scale enterprise networks. This position works with minimum supervision to drive the stability and sustainability of our next-generation networks.
Amazon Data Centers treat customer data with the utmost importance. All tasks must be performed in strict accordance with Standard Operating Procedures (SOPs) to ensure customer data and company intellectual property is protected and properly handled.
Key job responsibilities
Working closely with Network Engineering and Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
Managing work and priorities through ticketing systems and workflows.
Managing small to large cabling and fiber connectivity projects within the data centers.
Collaborating with various stakeholders to remove project obstacles.
Troubleshooting networking, routing, interconnectivity, and cabling infrastructure issues, including patch panels and patch cords.
Specifying power and cooling requirements, hardware racking/stacking, and participating in migration, configuration, and rollout of new or upgraded equipment.
Experience dealing with customers during problem resolution and operating efficiently under pressure.
A day in the life
You will play a pivotal part in scaling the network of several data center locations, responsible for the physical deployment of new network infrastructure. You will manage cabling projects and deployment activities, working closely with internal customers and external vendors. The ideal candidate is a self-starter who can perform repetitive tasks, adhere to standard processes, and communicate effectively across teams. Up to 20% of travel may be required, including possible international travel.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse & Inclusive Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have employee-led affinity groups that foster a culture of inclusion and empower our people to take pride in what makes us unique. We encourage candidates from all backgrounds to apply — even if your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Mentorship, Career Growth & Work-Life Harmony
We're continuously raising our performance bar as we strive to become Earth's Best Employer. You'll find endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional. We also value work-life harmony — achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Basic Qualifications
- - Troubleshoot networking, routing, and connectivity issues including network device configuration and cabling infrastructure.
- - Experience with hardware troubleshooting and repair.
- - Experience in networking with understanding infrastructure technologies (routers, switches, load balancers, firewalls) and protocols (HTTP, DNS, TCP/IP).
- - Knowledge of network cabling, optic types, and test equipment (VFL, power meter, OTDR).
- - Ability to specify power/cooling requirements, rack/stack hardware, and participate in migration and rollout of new equipment.
- - Able to lift/move computer equipment up to 15 kg with 2 persons or equipment support.
- - Fluency in English, and ability to travel (up to 20%, possibly international).
Preferred Qualifications
- CCNA or equivalent level networking certification (e.g., CCENT, Network+), or Bachelor’s degree in Computer Science or a relevant field.
- Experience managing medium-to-large-scale projects in data center environments.
- Strong understanding of CLI protocols (Cisco IOS, JunOS), networking protocols (BGP, OSPF), and infrastructure technologies (DWDM, routing/switching, network automation).
- Familiarity with programming or scripting skills used for task automation, tooling, or infrastructure management.
- Background in large-scale data center network implementations, support, and virtualized enterprise networking environments.
- Strong analytical skills, attention to detail, effective communication, and ability to prioritize tasks under pressure.
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.
Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include further pay components where applicable. Your recruiting team will share final salary, depending on skills and requirements.
In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
See below the minimum gross base salary for this position:
Milan, ITA - 30,100.00 EUR Annually