About this role
The Call center role is simply managing customer Complaints and handling any issues that customers face on a daily basis , as well as try to establish a long-term profitable relationships with both existing and prospects.
- Answer incoming calls from customers and respond to their inquiries in a professional manner .
- Activate tickets for the customers who has either a technical or a financial problem.
- Follow-up with the existing customers and solve their problems.
- Build sustainable and Long-term relationships with existing and prospecting customers.
- Approaching the new Prospects for the new activation.
- Seize opportunities to upsell products when they arise .
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Requirements
- 0- 1 years of p revious experience in a customer support role .
- Experience with CRM systems.
- Good Command of English language .
Benefits
- Embark on an exciting journey with the Fin-Tech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.